Facilities Supervisor

Overview

Debden Grange Retirement Village is seeking a skilled and dedicated Facilities Supervisor to oversee our property, grounds maintenance and housekeeping services, ensuring that our village remains a safe, clean, and welcoming environment for residents, staff, and visitors. In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience.

You'll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can thrive.

• Customer & Community Focus
  • Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
  • Welcome new residents and guide them through facilities and maintenance processes
  • Engage with the Residents' Association and committees, actively listening and responding to feedback
  • Promote value-added services that enhance the resident experience and generate revenue
• Property, Grounds & Housekeeping Management
  • Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
  • Ensure the delivery of effective housekeeping and laundry services to high standards
  • Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
  • Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
• Health & Safety Compliance
  • Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
  • Conduct audits and risk assessments, and implement corrective actions
  • Act as the village's health and safety lead, embedding a safety-first culture across the team
• Team Leadership & Development
  • Recruit, train and lead a team of Estates Operatives and manage external contractors
  • Plan staffing rotas and team meetings, monitor performance, and support career development
  • Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
• Operational & Financial Management
  • Contribute to annual budgeting and cost control for estates-related services
  • Maintain accurate records, oversee procurement, and track contractor performance
  • Support timely preparation of homes for resale or rental to minimise voids and maximise value

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

• Medicash health plan (after 3 months)
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team

Ready to lead facilities with heart, purpose, and excellence? Join us at Debden Grange Retirement Village and make a meaningful impact in the lives of our residents.