Tenant Feedback and Insight Officer

Overview

Uttlesford District Council is a registered provider of social housing, owning and managing c.2800 council homes. We are seeking an analytical, collaborative and highly motivated Tenant Feedback and Insight Officer to play a central role in helping the council deliver meaningful outcomes from tenant engagement across our housing services.

This role will ensure we make full and effective use of insights gathered from tenant feedback, surveys, scrutiny activity and the tenant census. You will turn data into actionable recommendations, support service improvement work streams, and produce high-quality reports for senior managers, Members, tenants and other stakeholders. This post is critical to demonstrating the impact of tenant engagement and strengthening our compliance with the Tenant Involvement and Empowerment elements of the Consumer Standards.

You will work closely with colleagues across the housing landlord service to ensure that findings from engagement work drive service improvements and that actions are delivered and evidenced.

About You

We are looking for someone who:

• Has strong analytical skills and can interpret data confidently.
• Can present information in a clear, engaging and accessible way, tailored to different audiences.
• Is committed to improving tenant experience and embedding the voice of tenants in service design.
• Understands (or is keen to learn) national approaches to tenant engagement, the Consumer Standards, and emerging sector practice.
• Can work collaboratively with a wide range of colleagues, including those in operational, strategic and frontline roles.
• Has excellent organisational skills and is able to manage multiple projects simultaneously.
• Is proactive, curious, and committed to continuous improvement.

Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.

For an informal discussion regarding this post please contact Nicole Shephard-Lewis on

To find out more and apply please visit Uttlesford District Council jobs page:

Closing date for completed applications is Sunday 8 February 2026.

Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.