Account Handler - Personal Lines

Our Account Handlers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our Account Handlers are engaging, positive, listen, receptive to what our customers want, adaptive, hardworking team‑players, and build trusted relationships with colleagues, customers, and partners.

No experience in insurance is needed as full training will be provided.

• Deal with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements.
• Ensure calls are answered in a timely professional manner and that an exceptional customer experience is always delivered, adhering to business standards at all times.
• Ensure that all workflow activity is completed in accordance with approved business processes.
• Comply with all approved procedures, customer service standards and external regulatory bodies.
• Achieve and maintain the required competencies for the role.
• Ensure that any customer complaints are identified and handled strictly within the company’s complaints procedure.
• Engage with a personal communication style.
• Maintain a positive attitude, resilience, adaptability, receptiveness and articulate communication.
• Experience in customer‑based roles (e.g., sales or retail) would be preferred.

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Everywhen family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• 1 paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

#AIB IND
01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note:

We may close this vacancy prior to the publication end date if the required quality or number of applications has been received.

Location:

Saffron Walden, England, United Kingdom.