Graveyard Shuttle Operations Manager - Sacramento, CA

Graveyard Shuttle Operations Manager - Sacramento, CA Address Sacramento, CA

Job Description

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking experienced and dedicated CDL drivers to join our team!

• $70,000-$82,000 or DOE
• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays.
  
  Opportunities for advancement and professional development

The Shuttle Operations Manager will oversee dailyoperationsat the airport,supporting the Shuttle Assistant General Manager and General Managerandensuringthe overalloperational successoftheparking program during afternoons, evenings, and weekends.

Thedutiesandresponsibilitiesofthe Shuttle Operations Managerwillinclude but not be limitedtothe following:

• Assist the Shuttle Assistant General Manager (AGM) and General Manager (GM) with operational, financial, and personnel management. General oversight of daily operations, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner.
• Management of hourly staff to include, but not be limited to, Shuttle Supervisors, Dispatchers, Shuttle Drivers, and Shuttle Utility.
• Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures.
• Promote “The LAZ Way” (Motto’s, Values & Practices).
• Assist in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
• Creates and monitors daily schedules (including rest and meal breaks), writing work assignments, and providing spot audits of work completed to ensure it meets the client and company’s standards.
• Review and approve time off requests, adjusting the schedule as needed to meet service standards and business requirements.
• Communicates with the AGM and GM on operational and personnel challenges.
• Participate in hiring, training, evaluating, and developing all shuttle employees.
• Assist GM and HR in overseeing LAZ U training. Work closely with location’s HRBP to further employee development initiatives.
• Processing daily reports (ex: passenger counts, headways, etc.) on a regular basis as assigned by the GM and/or Shuttle AGM.
• Responsible for adherence of personnel to all safety standards promoting workplace safety.
• Schedule, review, and act upon monthly facility and vehicle safety inspections.
• Oversight of monthly driver evaluations conducted by Safety Manager and support team.
• Ensure all staff are adhering to superior service standards in each department, maintaining high levels of customer service for all personnel.
• Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM and AGM.
• Perform routine inventory and inspection of operating supplies and equipment such as radios, safety vests, cones, etc.
• Ensures all employees have the supplies needed to successfully complete their job.
• Attends internal meetings with SMF management as needed.
• Handle additional tasks assigned by the VP, GM, and/or Assistant GM.

• Valid Class A or B license with air brake and passenger endorsements
• Three (3) years’ experience in a commercial transportation or paratransit operation
• Two (2) years management experience (Parking or transportation industry preferred)
• Pre-employment background check and drug screening
• Clean DMV MVR
• Familiarity with DOT rules and regulations
• Familiarity with ADA rules and regulations

Bachelor's Degree or equivalent work experience.

• Must have excellent written and verbal communication skills.
• Must have prior experience in managing staff of 20+ employees.
• Intermediate proficiency with Microsoft Office Suite:
  Excel, Word,…