Child Support Specialist II

Position Information

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non‑custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.

Working under general supervision, Child Support Specialist II is the journey level in the Child Support Specialist series. Employees at this level are expected to perform a broad range of child support casework from intake to establishment, enforcement, and case closure. Within legal requirements and departmental policies and procedures, incumbents operate with considerable independence and must exercise discretion and judgment in evaluating cases and determining the level of support and the methods of enforcement.

Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Child Support Specialist I, or if filled from the outside, require prior related experience.

Child Support Specialist II differs from the higher class of Child Support Specialist III in that the latter is the advanced journey level, and incumbents act as lead worker or exercise detailed subject knowledge of a specific program area or specialized department system.

• Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
• Coordinates appointments for personal interviews with custodial and non‑custodial parents, employers, and attorneys.
• Develops and analyzes information for the establishment of paternity.
• Uses a variety of methods, systems and procedures for locating information on custodial and non‑custodial parents’ assets, income, and liabilities.
• Evaluates income and expense data of custodial and non‑custodial parents to determine and recommend child support payment obligations based on established guidelines.
• Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff.
• Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
• Prepares and processes legal documents necessary for the Documents and updates customer information, contact information, case actions/history logs, and records using a state‑wide automated system.
• Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
• Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
• Coordinates and/or conducts genetic tests when needed.
• Performs related duties as assigned.

Note:

The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

• Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment, and enforcement of child support obligations.
• Sources, methods and techniques used to locate non‑custodial parents, relatives and related persons, assets, income, and liabilities.
• Techniques and methods for establishing paternity.
• Child Support specific collection methods and techniques.
• Legal terminology used when explaining legal procedures to customers or the public.
• When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
• The structure and content of the English language.
• Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.

• Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
• Explain child support procedures, regulations,…