Case Manager

Job Summary

Under the supervision of the Case Manager Supervisor, the position provides a coordinated, customized plan of meal delivery to frail, at‑risk older adults (aged 60 and older) within prescribed service areas. The ultimate goal is to improve independence and well‑being among older adults in Sacramento County. The Caseworker position is a full‑time, non‑exempt (hourly) position.

• Screen incoming home‑delivered meal referrals to determine eligibility, conduct home assessment, and arrange meal service when appropriate.
• Maintain a caseload of approximately 325 participants and complete at least 4 assessments, alternating home visits and telephone calls annually with each participant to monitor and evaluate the effects of services provided.
• Conduct client‑specific need assessments, identify challenges, and develop a strategy to address unmet needs, including but not limited to providing information on community resources and offering to complete referrals.
• Arrange and coordinate a network of supportive services (formal and informal) that assist participants in meeting their needs.
• Maintain required participant records and monthly reports pursuant to department, agency, local, State and Federal requirements including mandated reporting responsibilities.
• Assist in developing community resources and maintaining a current directory of services pertinent to the needs of frail, at‑risk older adults aged 60 and older.
• Represent the agency at county and agency meetings at the discretion of the Caseworker Specialist.
• Participate in department case conference meetings to review participant concerns/issues/goals. Participate in scheduled in‑services, team meetings and other meetings as requested.
• Conduct outreach activities in assigned caseload area to inform and educate the general community about the home‑delivered meals program and other MoW services and programs.
• Assist with the training of new staff, interns, and volunteers.
• Maintain assigned vehicle(s) according to vehicle fleet procedures, conduct and record vehicle maintenance inspections and assist in the proper maintenance of assigned vehicle(s).
• On occasion, deliver meals to new clients or clients in dire need of nutrition.

• Bachelor’s Degree in Social Work, Gerontology, Human Services or other related social services field required.
• Four years of paid related work experience can be used in lieu of the Bachelor’s Degree requirement.
• Prior experience working with older adults; knowledge of needs and issues related to the elderly preferred.
• Must possess basic computer skills, including the use of computer mapping programs and be able to input participant information into a database.
• Must have a valid “class C” California Driver’s License and a clear driving record. Must maintain driving record in good standing.