Integrated Case Worker

Position Information

Applies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services, and performs related duties as required.

Incumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.

• Tier 2
  Hiring Incentive – Paid in first paycheck where 80 hours of work is paid
  $2,000.00
• Personal Leave credit in first paycheck – 40 hours
• Upon completion of probationary period and meets expectations of performance evaluation – $1,500.00
• Upon completion of 2 years and meets expectations on performance evaluation – $2,000.00
• Upon completion of 4 years and meets expectations on performance evaluation – $3,500.00
• Upon completion of 5 years and meets expectations on performance evaluation – $3,000.00
• Total – $12,000.00

• Conducts group orientations and workshops to inform applicants and recipients ...
• Interviews, advises and guides a diverse population of clients ...
• Handles crisis situations by authorizing benefits within specific guidelines ...
• Conducts initial appraisal of case records to assess client's education, work experience ...
• Assists clients with transportation, training, and other ancillary needs ...
• Identifies clients with existing or potential social behavioral, mental health ...
• Analyzes financial, employment, family, and personal information ...
• May develop and/or conduct classes designed to assist clients ...
• Interprets and explains policies, rules and regulations to clients ...
• Resolves problems and discrepancies with information provided by securing documentation ...
• Ensures client application and declaration forms are completed accurately and thoroughly ...
• Conducts diversion evaluations to identify and recommend lump sum benefits ...
• Determines when a client is not in compliance with employment program requirements ...
• Uses a computer to input client information through an automated system.
• Organizes and manages client caseload, taking required action within specific time limits ...
• Maintains case record files, modifies client employment plan and eligibility files as necessary ...
• Consults with and coordinates case management with other staff and service providers.
• May serve as one‑stop assistant to assist and guide the public in applying and understanding the resources and available services.
• May conduct field visits to complete application interviews, monitor client progress and compliance with their Welfare‑to‑Work Plans.

Note:

The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

• Regulations and procedures governing eligibility determinations and granting of aid for assigned program areas
• Community resources providing social, health, nutrition, housing, employment, training, child care, transportation and other necessary client services
• General goals and purposes of public social services programs
• Techniques for interviewing and gathering information from a varied population
• Basic labor market and needed employment skills and abilities
• Mathematics sufficient to interpret client income and expense information to calculate benefits within program requirements
• Group presentation techniques
• Standard office practices and procedures, including operation of standard and automated office equipment including basic computer applications
• Record keeping principles and practices
• Techniques for dealing with a variety of individuals from various socio‑economic, ethnic and cultural backgrounds

• Read, apply, and explain regulations, procedures and policies governing employment services programs
• Understand and apply vocational guidance, work‑readiness appraisal, employment plan, assessment theory and concepts
• Understand and apply methods and procedures for mitigation/reduction of barriers to employment
• Apply appropriate case‑management techniques
• Motivate clients
• Coll…