Porsche Sacramento Sales Client Advisor

Sales Client Advisor

Join The Niello Company – Driving What’s Good for Over a Century!

We invite passionate individuals who want to make a positive impact, support others, and grow both personally and professionally. The Niello Company values every team member and strives to create an outstanding experience for our customers as well as a workplace employees are proud to call home.

The Sales Client Advisor is responsible for welcoming, assisting, and selling vehicles and related products while maintaining high levels of customer satisfaction and meeting sales and profit objectives.

• Driver’s License
• Clear DMV
• Valid Sales License

• High School Diploma or Equivalent

• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent verbal and written communication skills
• Ability to meet company’s production and quality standards
• Basic technology skills (email, Microsoft Office, mobile device, etc.)

• Spend time outdoors in various weather conditions
• Spend time indoors in air‑conditioned areas
• Sit, stand, walk on a regular basis
• Bend, twist, and/or stoop infrequently
• Kneel and/or squat infrequently
• Lift 25–50 lbs; lift overhead infrequently
• Climb stairs infrequently
• Repetitive hand/finger movements on a regular basis
• Pushing and pulling as required

• Ensure customer satisfaction at all times
• Ask questions and listen to determine management, production, and quality requirements
• Attend company meetings as required
• Maintain a follow‑up system using the designated CRM process
• Set personal performance goals and devise strategies to meet them
• Review and analyze performance daily, weekly, monthly, and yearly to improve effectiveness
• Understand business terminology and stay abreast of technology changes
• Know and follow federal, state, and local requirements governing the company’s business
• Follow lawful directions from supervisors
• Follow work rules and procedures
• Participate in performance management
• Interact positively with others and influence employee morale
• Uphold confidentiality policies and agreements
• Work evenings, weekends, and holidays as required

• Coordinate with the sales manager to set and meet new and used sales quotas and profit margin goals
• Introduce customers to parts, service, F&I, and general merchandise departments
• Use floor time effectively to meet customer needs and solicit sales
• Follow established procedures for tagging, storage, and warranty handling
• Explain product features and benefits to all products
• Complete paperwork accurately and on time
• Maintain the computerized inventory control system, meeting net profit goals
• Actively develop prospects and demonstrate product advantages over competitors
• Cross‑sell accessories, parts, F&I products, service contracts, warranties, etc.
• Greet customers politely and promptly and maintain professional appearance
• Follow the documented sales process consistent with dealership procedures
• Verify customer creditworthiness and buying ability
• Handle complaints with empathy, contributing to customer satisfaction and loyalty
• Conduct telephone transactions courteously and promptly
• Create a memorable delivery event to foster loyalty
• Utilize a consistent quotation process for purchases, trade‑ins, and sales
• Perform pre‑delivery inspection and road test before delivery
• Attend relevant training and stay current with sales techniques
• Satisfy vehicle purchasers’ transportation needs
• Deliver a minimum of nine units per month
• Assist customers in selecting a vehicle by asking probing questions and listening carefully
• Explain product performance, applications, and benefits in detail
• Describe optional equipment available for purchase
• Offer test drives, obtain proper identification, and follow dealership procedure
• Use dealership sales control and follow‑up system
• Demonstrate commitment to customer satisfaction
• Understand federal, state, and local automotive sales laws
• Set personal income goals aligned with dealership standards and devise strategies to meet them
• Attend product and sales training courses as requested
• Ensure the sales manager meets each customer and transitions…