Account Manager - Bay Area, San Francisco, Sacramento

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

159854

Account Manager
-San Francisco, Sacramento (Relocation Assistance Available)

Purpose of role:The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.

Main Tasks and Responsibilities:

• Make required number of sales calls per week to current or new customers within territory
• Maintain and increase sales of all products within territory
• Promotion and demonstration of new products
• Training on the fitting and fine tuning of products and software
• Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
• Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
• Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
• Coordinates with trainers to ensure optimal deployment
• On-boarding and training of new accounts
• Needs analysis and provide product solutions for accounts
• Provide recommendations on marketing strategies for customer business growth
• Maintain strong relationships and rapport with existing and new customers within territory
• Ensure all customer needs are met through personal or group product training
• Represent Phonak at national and regional meetings as required
• Achieve sales quota as assigned in territory
• Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
• Work closely with Business Development Manager to transition and on-board new accounts
• Work closely with Customer Trainers on difficult fittings
• Comply with internal policies and procedures, including documenting customer visits in Salesforce
• Maintain timely and accurate expense reporting in Concur
• Comply with all local, state and federal laws and requirements
• Other duties as assigned
• Travel up to 75%

Success will be measured by:

• Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts

Education and Skillset:

• Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
• Knowledge of HI technology and practices, previous experience assisting patients independently
• Experience in the hearing healthcare industry and/or business consulting preferred
• Action oriented, competitive, develops own talent, and drives for results
• Takes responsibility/accountability
• Courageous, curious and inquisitive
• Proficient knowledge of HI technology and industry practices, appropriately independent
• Experience fitting Phonak technology preferred
• Effective verbal and written communication and presentation skills
• Experience with CRM systems, Strong Microsoft office skills

A minimum of 200

Mb/sec download and 10

Mb/sec upload speed internet connectivity is required to…