Business Development Representative

Join to apply for the Business Development Representative role at Gladly
.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer— not tickets—at the center of every conversation. Trusted by the world’s most customer‑centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. Every conversation feels uniquely tailored, instantly responsive, emotionally intelligent, operationally precise, deeply personal, and effortlessly scalable.

At the heart of our simply powerful platform is Gladly Customer AI, uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.
Learn more dly.ai.

Join Gladly’s high‑trajectory Sales Development team, a collaborative group fueled by underdog grit and a passion for excellence. We are foundational to our go‑to‑market strategy, reporting to the Sales Development Director and partnering closely with Account Executives. This team’s impact is significant, driving new business and directly contributing to the adoption of Gladly Customer AI.

This is a high‑trajectory role for a proactive, resilient builder ready to accelerate their career. We’re looking for a future sales leader with the curiosity, ownership, and hunger to thrive in a fast‑paced SaaS environment. As a BDR, you’ll act as a strategic ambassador—educating B2C executives on how Gladly’s Customer AI delivers service that’s both radically efficient and radically personal. The ideal candidate brings proven BDR/SDR experience and a track record of consistently exceeding sales‑qualified opportunity targets.

• Develop territory & targeting strategy; partner closely with Account Executives to build and execute focused territory plans, identify high‑potential accounts, and secure first meetings with the right B2C decision‑makers.
• Do deep research on accounts & personas—go beyond surface–level data to research each company’s business model, CX strategy, tech stack, and key initiatives so your outreach is specific, relevant, and hard to ignore.
• Generate new opportunities—create a steady stream of first meetings and pipeline through consistent, high‑activity prospecting and creative problem solving.
• Run multi‑channel, creative outreach—engage prospects through a thoughtful mix of phone, email, Linked In, SMS, and ad‑hoc touches (video, voice notes, event‑based outreach) tailored to each account and persona.
• Collaborate & feedback‑loop—share voice‑of‑customer insights with Peers, AEs and Marketing to improve messaging, campaigns, and our overall go‑to‑market approach.
• Continuously improve—stay on top of AI, CX, and competitive trends in B2C to sharpen your point of view and bring fresh angles into your outreach.

• Proven SDR/BDR experience in SaaS or high‑velocity sales with strong outbound fundamentals.
• Ownership mentality—take responsibility, move with urgency, and follow through.
• Resilience and grit, bouncing back quickly and staying solution‑oriented.
• High curiosity, digging deep into prospects, their business, and their pain points.
• Excellent written and verbal communication with strong emotional intelligence.
• Strong work ethic and time management; knowing how to prioritize and execute.
• Adaptability and agility in fast‑changing environments.
• Coachability and hunger to grow, always looking to improve and elevate your craft.
• Research‑driven mindset, using insights to create relevant, high‑quality outreach.

Salary for this role: $65,000 base + $35,000 variable annually + equity + benefits. The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles, nor annual bonus targets under Gladly's bonus plan for eligible roles. Individual compensation packages are based on several factors unique to each candidate, including their career level, skills, experience, geographic location, qualifications, and other…