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Customer Service Rep Retail Associate/ Customer Service Retail Support

Cashier, Retail

Job in Sacramento, Sacramento County, California, 95828, USA
Listing for: Natural Foods Cooperative, Inc.
Full Time position
Listed on 2026-01-29
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service, Retail Support
  • Customer Service/HelpDesk
    Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below

DESCRIPTION
POSITION SUMMARY

A Cashier is responsible for ensuring a phenomenal experience for customers through efficient and accurate customer check-out, proper cash handling, eCommerce shopping, and consistently exceptional customer service. This position is also responsible, through coordination by Front End management, for general sales floor and Front End cleanliness and organization. This position upholds Co-op standards, including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

DEPARTMENT Front End
FLSA STATUS Non-exempt
REPORTS TO Front End Manager
UNION STATUS Teamsters Local 150

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Upholds all Co-op policies, procedures, and expectations.
  • Department Operations and Customer Experience
  • Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, in accordance with the Co-op’s customer service standards.
  • Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
  • Maintain a calm and friendly demeanor with all customers and in all situations.
  • Handle all transactions accurately, including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
  • Maintain a working knowledge of all PLUs and register procedures.
  • Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicles.
  • Assist customers with special orders and e-commerce pickups.
  • Shop ecommerce customer orders accurately and efficiently, and process transactions for a high-level customer service for those who pick up their orders.
  • Follow department procedures regarding labeling and storing e-commerce orders for pick-up
  • Maintain the cleanliness of the sales floor and grounds at the direction of Front End management.
  • Ensure that supplies are well-stocked throughout the Front End.
  • Check prices, clean spills, restock items, and perform other duties as needed.
  • Return carts and containers to their proper locations in a safe and efficient manner.
  • Maintain a working knowledge of all processes related to Front End operations.
  • Financial Accountability
  • Receive payment and give change accurately with no more than one $5-plus error within a one-month period.
  • Follow established Co-op policies and procedures in all matters relating to cash handling and financial transactions.
  • Accurately and promptly prepare drawer money for deposit.
  • Clerk Duties
  • Adhere to scheduled shifts and be ready for work when the shift begins.
  • Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department Dress Code during shift, including apron and nametag.
  • Maintain accurate and attractive signage throughout the Front End.
  • Other Duties
  • Assist in inventory counts, storewide cleaning, and other projects as needed.
  • Attend meetings and events as requested.
  • Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until the equipment has been improved.
  • Demonstrate support for the cooperative values and principles daily.
  • Perform other duties and work in other departments as assigned.
  • Know and uphold the Employee Handbook consistently.
  • Must be available to work hours based on the needs of the business and the department.
    • Requirements
    ESSENTIAL QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education
    • High school diploma, GED, or equivalent certificate.
  • Required Experience
    • Customer Service experience.
  • Language Ability
    • Read and Comprehend complex instructions, correspondence, and memos.
    • Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
    • Effectively present information…
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