Service Clerk

Job Details

Job Location Sacramento Natural Foods Coop – Sacramento, CA

Position Type

Full-time Salary Range $17.50 – $21.50 Hourly Description

POSITION SUMMARY

The Service Clerk creates a phenomenal shopping experience for Co-op customers by upholding the cooperative values and supporting the cooperative principles through exceptional customer service. This position works throughout our store in various departments, offering support in customer service, food preparation and serving, stocking and displaying products, cashiering, and maintaining cleanliness and food safety standards. Also, this position will accurately and efficiently fulfill our online customer orders.

Most importantly, the Service Clerk will make all our customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service based on the ethical values of cooperatives.

DEPARTMENT Services FLSA STATUS Non-exempt

REPORTS TO Assistant Store Manager

UNION STATUS Teamsters Local 150

ESSENTIAL DUTIES AND RESPONSIBILITIES Upholds all Co-op policies, procedures and expectations.

Department Operations and Customer Experience

Greet customers and provide friendly, helpful, courteous, and prompt customer service based on individual customer needs and wants. Create a uniquely valuable shopping experience and more fully engages our customers by seeking out information and assistance from others to meet customer needs and exceed customer expectations. Lead customers to product and product information locations in the store upon request. Accept assignment to departments as directed by supervisor depending on store need.

Receive direction from appropriate department supervisors. Stock and rotate products following appropriate

Department procedures:
Dust, wipe down, front and face products to achieve an attractive retail presentation. Maintain a working knowledge of products, back stock locations, and stocking supplies for all departments. Maintain orderliness and cleanliness of building perimeter, sales floor, and department work areas. Direct traffic in parking lot as assigned by Store Support management. Adhere to proper safety, opening, and closing procedures in all departments.

Explain the benefits of Co-op ownership and understand the difference between a co-operative and other businesses.

Front End Duties Receive payment and give change accurately with no more than one $5-plus error within a one-month period. Avoid errors related to giving change and voiding transactions. Enter correct departments and prices for products. Maintain a working knowledge of all PLUs and register procedures. Prepare drawer money for deposit. Assist Cashiers by loading groceries into bags with efficiency and care.

Help customers transport their groceries from registers to their cars. Ensure bagging supplies are well stocked at each register. Check prices, clean spills, and perform other housekeeping duties as needed. Re-stock unsold products and return carts to their proper locations. Ensure that all products are faced and fronted for easy availability and an attractive store appearance.

Food Service Responsibilities Serve customers in a pleasant and efficient manner. Adhere to proper procedures for packaging, weighing, and pricing deli items for customers. Help customers make product selections by answering questions and providing samples and information about ingredients.

Produce Department Responsibilities Clean, cut, and prepare produce for display in produce racks. Maintain a working knowledge of produce varieties, usage, and procedures for pricing, price changes, and returned product. Cull unsalable product from wet and dry produce racks.

Meat, Poultry, and Seafood Responsibilities Stock meat, poultry, and seafood products following proper guidelines for sanitation, pricing items, and organic quality standards. Take customer orders over the counter, helping to make selections, suggesting uses and processing orders following proper procedures for packaging products. Maintain department sanitation standards following proper procedures for cleaning utensils, counters, sinks, cutting surfaces, walls, and floors. Kitchen Responsibilities Wash all dishes and utensils and put them away in proper places in a timely manner.

Keep the sink, dish storage, bussing stations, garbage cans, doors, shelves, and work station areas clean adhering to department standards for sanitation. Assist in bussing duties as needed, keeping dining and patio areas cleared of dishes and stocked with supplies. Assist with food preparation as needed. Custodial Responsibilities Keep the store dining areas and sales floor orderly and clean by sweeping, mopping, scrubbing, and vacuuming.

Empty food waste, recycling, and trash from all receptacles. Service, clean, and supply restrooms.

Maintenance Responsibilities Schedule and perform minor and routine maintenance and repairs on equipment as assigned.

Interface with and monitor outside repair technicians as…