Baker, Retail

Job Details:

Job Location:

Sacramento Natural Foods Coop – Sacramento, CA

Position Type:
Full-time

Salary Range $17.50 – $21.50 Hourly

POSITION SUMMARY:

The Baker is responsible for providing consistently phenomenal customer service, creating delicious bakery products for customers, and maintaining attractive and full displays of products. This position upholds Co-op standards including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

Bakery

STATUS:
Non-exempt

REPORTS TO:

Bakery Manager

UNION STATUS:
Teamsters Local 150

Upholds all Co-op policies, procedures and expectations.

Customer Experience Exceed our customers expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-ops customer service standards.

Model, provide, and ensure customers receive prompt, friendly and courte 🗹 es services in a professional manner that markets our cooperative advantage. Maintain a calm and friendly demeanor with all customers and in all situations.

Department Operations Produce bakery products that meet our quality and quantity standards. Follow department procedures for labeling, dating, and packaging products for display and buffet cases. Prioritize time to ensure that bakery prep, baking, stocking, cleaning, and customer service are all handled efficiently. Decorate cakes with legible handwriting as assigned. Follow department procedures for processing known loss, invoices, special orders, and transfers.

Maintain a working knowledge of the Café and Kitchen back stock areas and the procedures for receiving supplies and products. Maintain a working knowledge of products and supply back stock, informing management team of shortages. Maintain all documentation (logs, checklists, etc.) for each station. Use equipment safely and properly in accordance with training for that specific equipment, and only use equipment you have been trained to use safely.

Clerk Duties Adhere to scheduled shifts and be ready for work when shift begins. Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department dress code during shift including chef coat, hat, non-slip shoes, and nametag. Maintain accurate and attractive signage within the department. Keep the department orderly and clean.

Other Duties Assist in inventory counts, storewide cleaning, and other projects as needed. Attend meetings and events as requested. Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved. Demonstrate support for the cooperative values and principles daily. Perform other duties and work in other departments as assigned. Know and uphold the Employee Handbook consistently.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience Customer service experience.

Desired Experience Baking or professional scratch-made baking experience. Customer service in a retail setting

Language Ability Read and comprehend simple instructions, short correspondence and memos. Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds. Effectively present information in one-to-one and small group situations to employees and customers.

Math Ability Add and subtract two digit numbers and to multiply and divide with 10s and 100s mentally. Perform these calculations using units of U.S. currency and weight measurement, volume and distance. Read and follow standard recipe. Measure, mix, and prepare raw ingredients according to company specifications and recipes.

Reasoning Ability Apply common sense understanding to carry out detailed written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.

Computer Skills Use Email, website, and time clock software proficiently.

Customer Service Manage difficult or emotional customer situations. Communicate respectfully at all times. Respond promptly to customer needs. Respond to requests for service and assistance.

Attendance and Punctuality Consistently report to work and arrive on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.

Dependability Respond to management direction. Commit to meeting department goals and expectations. Complete tasks on time.

Quality Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve…