Commercial Property Manager

Essential Duties and Responsibilities

• Respond to client and prospective client inquiry regarding lease terms and conditions, repair and maintenance responsibilities, and miscellaneous property issues and questions. Meet with brokers and/or prospective clients to tour available sites/spaces. Discuss with client’s terms and conditions of providing leasing management services and draft agreements stipulating extent and scope of management responsibilities, services to be performed, and costs for services.
  
  Prepare lease agreements and amendments and collect specified rents and other fees. Renew existing leases by communicating with current tenants. Renegotiate leases, including completing Tenant Analysis form and meeting with Senior Property Manager, VP Director of Property Management or Senior VP of Leasing for final approval. Collect pertinent information and supporting documents as required.
• Receive inbound phone calls from current, prospective clients and/or the brokerage community. Provide accurate information regarding properties for lease.
• Follow internal protocol to reduce errors and client complaints. Strive to increase leasing volume and establish good will with clients and tenants. Develop and implement plans to ensure compliance of staff with established programs, procedures, and practices.
• Respond timely and professionally to requests or complaints, tracking issue from beginning to resolve any issue. Coordinate with maintenance Department or outside vendors. Escalate customer service complaints to the Senior Property Manager or Senior Portfolio Manager when appropriate.
• Arrange for alterations to, or maintenance, upkeep, or reconditioning of property as specified in management services or lease agreement. Utilize internal maintenance department or arrange for outside contractor for services of maintenance and grounds keeping personnel, and other vendors as required. Coordinate with Facility Maintenance department for the purchase of supplies and equipment for use on leased properties. Conduct frequent inspections of properties by driving around and walking around property.
  
  Ensure presentability and safety of property, and tenant compliance. Document findings and arrange for associated repairs.
• Process paperwork to arrange for transfer of utility service for tenants. Initiate evictions of tenants in compliance with court order and directions from attorney and owner. Attending court hearings as required.
• Prepare project budgets, operating expense reconciliation, vacancy reports, available summary, and miscellaneous marketing information. Assist with evaluating profitability of assigned properties.
• Recommended improvements and repair projects and forward to owner for review. Analyze operation to determine areas where cost reductions could be implemented.
• Work with the accounting department to ensure timely payment of rents.
• Attend scheduled meetings on time and prepared to contribute and participate.
• Network with brokers, landlords, business leaders, and others in the community.
• Conduct all business interactions with the highest ethics and respect, while following company policies and safety policies.
• Assist with eviction of Tenants in compliance with court order and directions from attorney and owner. Attending court hearings as required.
• Work with the accounting department to ensure timely payment of rents.

This position may have supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to timely respond to requests for service and assistance. Ability to manage routine and difficult customer service situations and respond promptly to customer needs. Ability to build relationships, solicit customer feedback to improve service, meet commitments, and elevate customer complaints and concerns as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable…