Quality Assurance Supervisor Ii

Job Description and Duties

Under the direction of the Manager II, the Quality Assurance Supervisor II performs at the full managerial level and is responsible for planning, organizing, directing, and administering the work of professional staff within the Quality Support Program in a Limited Term capacity. The QSP is comprised of the Quality Assurance (QA) Unit and QA Teams. The Unit is responsible for training Armed and Prohibited Persons Unit staff who conduct firearms eligibility checks, performing quality assurance reviews of said eligibility checks, developing and delivering bureau wide training to ensure teams are consistently and correctly applying laws specific to firearms purchase and possession, and contacting law enforcement agencies in an effort to obtain missing disposition information on rap sheets.

The Quality Assurance Supervisor II reviews and evaluates workflow and quality of work, ensures processing timelines are met by all units, establishes and maintains project priorities, monitors and exercises control over assigned resources/projects in accordance with DLE/Bureau policies and procedures, and manages and makes decisions and/or recommendations to bureau-level management. The Quality Assurance Supervisor II implements new units/procedures, manages projects, allocates resources, and monitors and evaluates program efficiencies.

These functions are critical to the Bureau’s and Department’s mission.

You will find additional information about the job in the Duty Statement.

• Job Code #: JC-504740
• Position #:
  
  -901
• Working Title:
  
  QUALITY ASSURANCE SUPERVISOR II
• Classification: SUPERVISOR II
• Salary: $7,872.00 - $9,781.00 (new to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.)
• # of Positions: 1
• Work Location:
  
  Sacramento County
• Telework:
  Hybrid
• Job Type: 12 Month Limited Term - Full Time
• Work Shift:
  
  Day
• Work Week:
  Monday - Friday

• This position is located in the Division of Law Enforcement, Bureau of Firearms, Sacramento Regional Office.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Pending Budget Approval.
• For more information about the Department please visit the Attorney General’s website at
• Personal Leave Program:
  Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax with holdings. For additional information please visit Human Resources Manual - CalHR.

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!