Repair Administrator POSP

Responsibilities

• The Repair Administrator will ensure that all units receive the appropriate accessories in the box to be shipped.
• Selects the proper accessories and consumables for the unit, applies the appropriate bubble wrap and puts everything in the correct size cardboard box.
• Responsible for applying the SN sticker to the outside of the box.
• Ensure the test receipt is included with the package.
• Documents all the packaging details and status into the online management system.
• Responsible for assembling like units on storage racks and then moving the unit in the system to the shipping department to be sent out to the client.
• Customer ticketing submission.
• Processes repairs to order (RTO) sent in by an ISO using specific online management tools.
• Traveler charging validation and closure, Scrap, Repaired, Test & Clean.
• Performs other duties as required to meet business needs.

• Minimum Education (or substitute experience) required:
  High school diploma
• Minimum Experience required:
  • 0-6 months packaging or shipping experience
  • 6 months to 1 year of packaging or shipping experience in some capacity preferred
• Skills required:
  • Acute attention to detail
  • Excellent attendance/punctuality
  • Ability to work overtime, as required
  • Ability to understand and follow written and verbal instructions
  • Ability to communicate effectively in both a written and oral form with a diversity of individuals in multiple functional areas
  • Ability to work independently and as a member of a team
  • Versatility, flexibility, and a willingness to work within a fast-paced environment
  • Technical aptitude
  • Ability to input data into a computer system
  • Typically, able to output a daily average of 110 units

• Financial:
• Supervisory:

• Climate-controlled warehouse environment

While performing the duties of this job, the employee is frequently required to do the following:

• Coordinate multiple tasks simultaneously

• Bending and Stooping: Bending body downward and forward by bending spine at the waist.
• Climbing: Ascending or descending ladders and other devices using feet and legs and/or hands and arms. Body agility is emphasized
• Moderate Carrying: Items weighing 16 to 25 pounds
• Moderate Lifting: Objects 16 - 25 pounds
• Pushing: Using upper extremities to press against something with steady force in order to thrust 3 of 4 forward, downward, or upward
• Reaching above shoulder: Extending hand(s) and arm(s) in any direction
• Repetitive motion: Substantial movements of the wrists, hands, and/or fingers for sustained periods of time
• Sitting: Particularly for sustained periods of time
• Standing: Particularly for sustained periods of time
• Walking: Moving about on foot
• Visual Requirement: Able to see and read PC screens; detect color coding, read fine print, and/or normal type size print
• Hearing Requirement: Able to detect specific noises, proper equipment operation; understand what clients are saying in normal conversation