OneSource Manager

One Source Manager – Sacramento, California

Job responsibilities and expectations for the One Source Laboratory Services Site Leader role, including operational leadership, quality oversight, and performance management for the One Source Laboratory Services team supporting a strategic customer account. Collaborates with the One Source General Manager to ensure standardized, high-quality service delivery and responsive customer support across all sites.

• One Source Laboratory Services Operations, Quality & Compliance:
  Partner with customer stakeholders and internal One Source teams to ensure laboratory support services (e.g., glassware washing and sterilization, media and reagent preparation, lab automation system support, and flow cytometry operations) are delivered with scientific rigor, consistency, and regulatory compliance.
• Ensure all services are performed in alignment with Good Laboratory Practices, EHS, biosafety, and site-specific laboratory procedures.
• Collaborate with customer safety representatives and internal EHS teams to maintain a strong laboratory safety culture, including proper handling of chemicals, biological materials, and hazardous waste.
• Serve as the Subject Matter Expert (SME) for One Source Laboratory Services, providing technical guidance, escalation support, and best-practice implementation across service lines.
• Develop, review, and maintain Standard Operating Procedures (SOPs), Work Instructions, and controlled documentation to ensure consistent, repeatable, and auditable execution of services.

• Interface with key customer contacts to ensure defined KPIs and SLAs are met or exceeded, proactively identifying and mitigating risks to service delivery.
• Lead regular stakeholder meetings with laboratory staff, service providers, and management to identify, review, and resolve service, quality, or compliance issues in a timely manner.
• Participate in floor-level, building, and operational oversight meetings to align One Source activities with customer laboratory priorities.
• Support customer growth initiatives by identifying opportunities to expand One Source Laboratory Services offerings (e.g., additional automation support, expanded flow cytometry services, or increased media preparation capacity), collaborating with internal and customer stakeholders and following formal approval processes.

• Mentor, train, and develop on-site One Source staff in laboratory support operations, scientific workflows, customer communication, and service excellence.
• Ensure staff competency across service areas, including glasswash and sterilization, media preparation, laboratory automation platforms, and flow cytometry instrumentation.
• Partner with the service team to drive talent development, performance management, workforce planning, and succession planning.
• Facilitate weekly team lead meetings, individual one-on-one sessions, and formal performance evaluations.
• Lead interviewing, hiring, and onboarding activities to ensure new team members are effectively trained and integrated.
• Address performance or disciplinary issues in accordance with company policies and applicable regulations.

• Ensure efficient deployment of on-site resources through effective scheduling, cross-training, and workload balancing.
• Maintain accountability for assigned staff administrative responsibilities, including onboarding, time and labor approval, expense management, and time-off administration.
• Track, analyze, and report operational KPIs and service metrics, transforming data into clear, visual, and actionable insights for internal leadership and customer reviews.
• Ensure compliance with all training requirements related to health and safety, security, environmental stewardship, and operational standards.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

• Bachelor’s degree in a scientific discipline or related field with 5+ years of leadership experience, or
• Associate’s degree…