Sacramento Field Office Program Manager

Overview

Job Description And Duties
. The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Do you enjoy leading teams, solving complex challenges, and knowing your work truly matters? The California Franchise Tax Board is looking for a motivated, people focused leader to manage our Sacramento Field Office. If you like balancing strategy with hands on leadership and you’re not afraid of a little complexity, this might be your next great career move.

Under the general direction of the Northern Regional Manager and as a key member of the Field Management Team you will lead the Sacramento Field Office Team responsible for providing in-person customer service and conducting proactive collections, including in-person field visits. You will:

• Keep operations running smoothly while continuously looking for smarter, better ways to work
• Tackle complex cases and guide staff through challenging situations
• Use data, reports, and trends to drive decisions
• Collaborate with partners and stakeholders to meet big picture goals
• Build a workplace where people feel respected, supported, and motivated
• Step in for the Regional Manager when needed and assist with hiring, training, and special projects.

You will be working closely with the Field Collection Supervisor, Public Counter Supervisor, Regional Manager, Assistant Bureau Director, and Bureau Director, aligning your team s efforts with broader organizational strategies.

Position is located in the following office location:

• Sacramento (Field Office), California

Additional Positions May Become Available (eRPA ). Please complete this optional survey letting us know how you heard about this position by clicking here.

You will find additional information about the job in the Duty Statement
.

Job Code #: JC-506806

Position #(s): -XXX

Working Title: Sacramento Field Office Program Manager

Classification: ADMINISTRATOR II, FRANCHISE TAX BOARD

Salary: $8,452.00 - $11,114.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

In addition to evaluating each candidate s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).

The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Demonstrated experience supervising or leading staff and managing day to day operational activities in a public service or compliance driven environment
• Proven ability to plan, organize, direct, and evaluate work to ensure efficiency, productivity, and quality outcomes
• Experience interpreting and applying policies, procedures, and applicable laws or regulations
• Strong leadership skills, including the ability to motivate, mentor, and develop staff while fostering a collaborative and respectful work environment
• Demonstrated ability to manage priorities, meet deadlines, and adapt to changing operational needs
• Experience identifying operational issues and implementing process improvements to enhance customer service and program effectiveness
• Ability to communicate clearly and effectively, both orally and in writing, with staff, management and stakeholders
• Demonstrated interpersonal skills and the ability to work collaboratively across organizational units
• Experience managing conflict, making sound decisions, and maintaining accountability and professionalism in the workplace
• E…