Client Service Manager- Water- Valley

Overview

Job Description

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, towns capes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes.

Who we are looking for

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. To help lead this next chapter, we are seeking Client Service Managers (CSM) - Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

Client Service Managers are a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization. AT GHD, our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

As a Client Service Manager for Water Clients in the Central Valley (Sacramento, Roseville, Santa Rosa) and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:

• Client Relationship Development
• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision-makers and influencers.
• Strategic Account Management
• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
• Business Development
• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.
• Advocacy and Representation
• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.
• Key Performance Indicators
• For the client portfolio, opportunity pipeline, bookings targets.

• Customer Relationship Management (CRM) Data:
  Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Personal Capability Building:
  Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Key Account Management:
  Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
• Customer Relationship Development / Prospecting:
  Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own…