Regional Support Manager

Description

The Regional Support Manager's goal is to effectively manage their portfolio of properties to assist in the growth of Ray Stone Incorporated’s Residential Services Department and its team. The Regional Support Manager works closely with the Division Director and Residential Services Team to ensure communities are operating at their optimum. This role will focus primarily on occupancy, leasing and ensuring all communities are creating and sustaining a safe and welcoming environment.

• Oversee all aspects of the assigned property portfolio.
• Assists with hiring, training, motivating, and supervising the on-site teams and continually improve their ability to perform their jobs.
• Coordinate and supervise renovations and/or develop plans for specific properties as needed.
• Assist with due diligence for RSI Multifamily acquisitions.
• Review and verify all vendor and payroll billing for properties in the assigned portfolio.
• Format annual budgets in the Department and monthly correspondence to the owners.
• Continually market RSI Residential Services to clients, residents, prospective clients, prospective residents, vendors, and the media.
• Manage, directly or through others, site personnel, off-site management staff and contracted vendor services with awareness and recognition of risk management issues as it relates to education, training, and supervision (Multifamily Property Manager is authorized to proceed with any single expenditure up to $3,000 without Vice President’s/Owner’s prior approval, except in the case of an emergency unless directed otherwise by Vice President/Owner).
• Perform regular and thorough property inspections in accordance with established policies and procedures (bi-weekly inspections of each property are expected).
• Monitor and enforce the property’s operating policies and procedures.
• Supervise property collections, including the handling of property receipts, journal entries, records of account, bank deposits, and delinquent rents.
• Support in reviewing and approving property operating statements, together with any explanatory text required, for submission to owner.
• Administer the leasing and lease renewal process, negotiate leases, or review and approve leases in accordance with the guidelines of the Property Management Contract.
• Design, implement, and approve resident retention programs.
• Monitor adherence to the record-keeping system.
• Provide input on which items for the property are to be purchased.
• Implement preventive maintenance programs for each property.
• Ensure the property’s compliance with government and environmental regulations and, with the Vice President, jointly advise Owner of the need to consult legal or other counsel when appropriate.
• Routinely communicate with, and seek input from, residents of the property concerning quality of service and other management matters to help obtain feedback and improve resident retention.
• Implement or approve a life-safety and emergency preparedness program for each property.
• All other duties as assigned.

• Medical
• Dental and Vision
• 401K with employer match available
• Flexible Spend Account
• Employee Assistance Program
• Life Insurance
• 9 Paid Holidays
• Vacation and Sick Leave

Working for Ray Stone offers a unique and fulfilling opportunity to be part of a company that is dedicated to ethical real estate investment and management services. As an organization, Ray Stone is committed to creating friendly, fun, and proud communities while enhancing asset values and fostering a culture of learning, mentorship, and teamwork. Here's why you should consider joining our team:

Meaningful Mission: Ray Stone's mission statement reflects its commitment to providing ethical real estate services. By working for us, you will contribute to building communities that not only offer quality housing but also prioritize positive relationships and a sense of pride among residents, tenants, and industry partners.

Positive Company Culture
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At Ray Stone, we believe in fostering a company culture based on integrity, teamwork, learning, and collaboration. We value each team member's contributions and encourage an environment where…