Meter Reading Supervisor

THE POSITION To supervise meter reader staff and perform the more difficult and complex meter reader related duties. This is the full supervisory-level class for the meter reading classification. This class is distinguished from Meter Reader by the difficulty and complexity of the work performed, the thorough understanding of public utility billing systems, and by the direct and indirect supervision of lower-level positions.

Work in this class requires the exercise of independent judgment, resolution of complex issues, and initiative in scheduling, assigning, and coordinating meter-reading work. General supervision is provided by higher-level supervisory or management personnel. Responsibilities include the direct and indirect supervision of lower-level positions.

• Supervise the maintenance and operation of the Utility Customer Information System within the Department of Utilities.
• Plan, organize, review, and schedule the work of meters readers and clerical personnel
• Supervise, train, evaluate, and discipline lower-level personnel.
• Supervise the design of and authorize changes to meter reading routes.
• Identify meters that need repair or calibration and report to meter shop supervisor.
• Prioritize, record, and process information gathered by meter readers and field crews.
• Order materials, equipment, and other necessary supplies.
• Maintain records and prepare reports of work performed, equipment, and materials.
• Coordinate work with other City employees, contractors, and customers.
• Resolve disputes with utility customers and authorize adjustments to correct billing.
• Review plans and specifications for the proper location and type of meter, and locate existing water meters using as-built drawings and maps.
• Research, review, and recommend new meter-reading systems and related equipment.
• Assist in preparing the section's budget.
• Respond in emergency situations.
• Perform related duties as assigned.

• Methods, materials, practices, and equipment used in the meter-reading and public utility billing industries.
• City boundaries and street locations.
• Location and general characteristics of the City's water distribution system.
• Occupational hazards and standard safety precautions related to the work.
• Policies and procedures related to City utility services and billing.
• Principles and techniques of customer services and public contact.
• Principles and practices of supervision, training, and performance evaluation.
• Computer technology related to the collection, recording, and reporting, and billing of field data.

• Plan and assign the work of lower-level personnel.
• Recognize, coordinate, and implement new technology.
• Understand and interpret as-build drawings, maps, and work orders.
• Keep records and prepare reports.
• Determine personnel and equipment needs, and estimate related costs.
• Explain policies, regulations, and procedures to the public.
• Establish and maintain effective working relationships with the public and other City employees.
• Communicate effectively, orally and in writing.
• Supervise, train, and evaluate subordinates.

Four years of increasingly responsible customer service experience including one year of lead or supervisory experience.

Driver License:
Possession of a valid California Class C Driver License at the time of appointment. Loss of the Class C License is cause for discipline. This requirement may be reviewed on a case-by-case basis for individuals with disabilities.

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the  applicant inbox.

• Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list…