Parking Operations Manager - Sacramento, CA

Parking Operations Manager - Sacramento, CA

Address Sacramento, CA

Compensation $76,000.00 - $80,000.00/year

Job Description

LAZ Parking is one of the largest operators in the growing multi-billion-dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we’re the experts!

Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

Salary Range: $76,000-$80,000

The Parking Operations Manager at the Sacramento Airport will have overall management responsibility for the implementation and enforcement of operational personnel, and maintenance procedures related to the parking operation. The Operations Manager will report to the General Manager – Sacramento Airport in the Northern California region.

• Responsible for the overall management, operation and maintenance of all facets of the parking program.
• Responsible for adhering to all City, TSA, FAA and local government regulations and laws.
• Responsible for overall profitability of location.
• Responsible for always delivering the highest level of customer service in the industry to our customers at the airport.
• Ensuring adherence and compliance by LAZ Parking personnel to all established policies, rules, procedures and regulations of LAZ Parking.
• Evaluation of daily, weekly and monthly revenue reports.
• Regular review of Secret Shopping Reports & Customer Survey results to ensure superior customer service standards are consistently being delivered by all LAZ employees.
• Promote “The LAZ Way” (Motto’s, Values & Practices).
• Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Administer an effective audit and risk assessment program of all parking operations.
• Approval of expense, invoice payment and accounts payable programs.
• Assist LAZ Parking’s Human Resources department with hiring, training, evaluating, and developing employees.
• Primarily manage the day-to-day activities of the parking facility, including, but not limited to ensuring appropriate customer interaction, supervising the completion of all opening / closing reports, processing bank deposits, scheduling staff, supervising attendants, preparing month-end reports, training of front-line staff, reviewing of damage claims, and disbursing petty cash.
• Designing and implementing spot audit checks.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
• Responsible for assisting in the financial management of the parking facility, ensuring adherence to budget as it relates to staffing, scheduling and operational expenses.
• Review of Daily, Weekly, Monthly, and Annual financial and operational reports and verification of daily deposits versus revenue control system reports.
• Responsible for revenue control integrity, including oversight of audits, consistency of processes and procedures, management of validation production process and corresponding disciplinary actions for violations.
• Submittal of monthly reports accounting for all car counts, monthly and outstanding revenues.
• Managing, planning, scheduling, training, and directing the activities of front-line staff.
• Manage sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Authorize exception transactions.
• Other duties as requested.

• Education:
  
  Bachelor’s degree required.
• Experience:
  
  4 years of parking management required, Valet and / or shuttle management also preferred.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Skills:
  
  Possess a high level of interpersonal skills to handle sensitive and complex situations including…