Program Manager II

Overview

Under direction, manages and supervises the programs, services, and staff of a district or major program services section of the Department of Social Services; and does other work as required. These classes typically work under the direction of an assistant or deputy director, or major division manager. The Program Manager II class is used in local public social services agencies to provide management and supervision of employment, eligibility and/or social services programs.

Some positions may have additional responsibility for administrative services units. Under direction, independently manages complex and larger major program(s), or acts as branch office manager for a district or satellite office. The Family and Children’s Services (FCS) Front-End Program Manager II position is responsible for planning, administration, and oversight of:
Pre-Placement Preventative Services;
Screening and intake functions including the Child Abuse Hotline and Emergency Response; and the after-hours program.

• Assists with the general management and administration of one of several complex divisions or total program areas within the Department of Social Services.
• Selects, trains, evaluates and disciplines subordinate staff.
• Develops policies and procedures for the administration of departmental programs.
• Interprets Federal and State laws affecting the total assigned program.
• Prepares, or has major role in the preparation of, the total program budget for assigned programs.
• Directs and coordinates the work of multiple units in a total program area.
• Performs analysis and prepares detailed written reports of findings pertaining to the quality and efficiency of services provided by the program.
• Represents the department at community organizations, public gatherings and meetings.
• Enters and retrieves information from an automated computer system.
• Performs other duties as assigned.

• Knowledge Of Employment, eligibility, social services, and other public social services programs.
• Knowledge Of Principles and practices of basic supervision and management, employee development and public relations.
• Knowledge Of Public funding, budget preparation, community needs, and resources.
• Working Knowledge Of Principles and practices of effective supervision.
• Working Knowledge Of Community needs and resources.

• Plan, organize, and direct the work staff
• Analyze problems, select alternatives, project consequences of proposed actions and implement recommendations in support of departmental objectives
• Understand, interpret and apply laws, rules and regulations as they relate to assigned area of responsibility
• Collect, interpret, and evaluate narrative and statistical data pertaining to administrative fiscal and management matters
• Communicate effectively both orally and in writing in order to present information, evidence, and prepare a variety of reports
• Work effectively with county board of supervisors
• Establish and maintain effective working relationships with others

• EXPERIENCE OR TRAINING: One (1) year of experience performing duties comparable to a Program Manager I.
• OR Two (2) years of experience comparable to an Eligibility Supervisor, Employment & Training Worker Supervisor, Social Worker Supervisor I or II, or Staff Services Manager I or II.
• OR A graduate degree in Public Administration or Business Administration or a Masters Degree in Social Work from a two-year Counseling program AND one (1) year supervisory or managerial experience in Employment, Eligibility, or Social Services programs in a public social services agency.

• The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required.
• Employees who drive on County business to carry out job-related duties must possess a valid CA Driver License for the class vehicle driven.
• The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check. Monterey County, like all employers, is required to verify an employee's right to work in the United States.…