Assistant Director Of Hoa Operations

NATOMAS PARK
4600 Northgate Blvd
Suite 135
Sacramento, CA 95834, USA

The Management Trust

Position Title: Assistant Director of HOA Operations

Location: Sacramento, CA at Natomas Park

Reporting To: Director of HOA Operations

Status: Exempt ყველაზე Full‑Time

Salary: $75,000-$85,000 Annually DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the Bahille belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation.

Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION

PURPOSE:

The Assistant Director of HOA Operations is responsible for providing exceptional customer service and ensuring consistent adherenceuninces to the community’s CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations. Key areas of focus include legal compliance, communication and notices, recordkeeping, and serving as a liaison between management, the board, and committees, including Design Control.

JOB DUTIES AND RESPONSIBILITIES:

• Attend and manage association meetings, including, but not limited to:
  Board Hearing Meetings and the Design Review Committee Meetings, as required
• Provide analytics and related supporting documents in preparation for Board and Committee meetings
• Manage and oversee the architectural change application process, including timely compilation of necessary documents for committee review and distribution to homeowners
• Monitor for status and timelines of applications and maintain system records as needed
• Educate homeowners and other parties on architectural guidelines, rules, regulations, HOA compliance, and the enforcement process
• Respond to inquiries and complaints with exceptional customer service
• Maintain well‑written and professional communication with internal and external customers
• Coordinate and monitor responses to customer feedback and customer inquiries
• Train department staff and ensure they remain current with various compliance requirements
• Develop internal processes and regularly reevaluate for efficiency
• Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
• Review all reports and violations as required, including those for the Club, security, and parking; determine appropriate response, including legal action
• Oversee suspension of privileges for unpaid assessments and violation fines
• Conduct exterior inspections for escrow and homeowner change and/or improvement requests to verify specifications are in accordance with community standards
• Process compliance notices (either post‑inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed
• Support updating of Association information in system of record including Board and Committee information, updates to rules and maintenance obligations, and document libraries
• Stay keenly organized on recurring items
• Establish procedures and provide administrative oversight for internal initiatives
• First escalation for all homeowner phone calls transferred from Compliance Administrators
• Other duties and special projects as assigned

QUALIFICATIONS:

• Bachelor’s degree and/or professional الأسود­certifications(s) highly preferred
• Minimum of (3) years of Building Inspector (or related) experience
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability…