Fraud Prevention and Risk Investigations - Director - Fraud Services

fraud prevention and risk investigations - director - fraud services

golden 1 credit union | sacramento, ca | pay range: $159,300 – $180,000 annually

job code: 10116

reports to: vp – payment servicing operations

status: exempt

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this position provides strategic oversight and direction for all enterprise fraud management activities. The director is responsible for managing and administering facta compliance, fraud management policies, and programs to ensure operational excellence and mitigate risk across all fraud-related functions. The director collaborates closely with risk teams and senior leadership to maintain accurate reporting and compliance with federal and state regulations. Acting as a liaison with members, internal departments, and local and federal law enforcement agencies, this role provides guidance and assistance on all fraud-related matters.

The director builds a highly skilled team to safeguard the credit union’s assets, assesses risk in varied situations, and applies resolutions aligned with organizational risk tolerances while fostering strong cross‑functional relationships. The role requires full ownership of risks within fraud operations, flawless execution of efficient processes, including requirements, systems, outcomes, member experience, metrics, reporting, communication, and cultivating collaborative relationships across the organization to drive alignment and shared success.

• oversee and mature the credit union’s fraud management systems and programs, which includes oversight of the applicable regulations, policies, procedures, training, and monitoring to support ongoing compliance efforts.
• prepare and manage committee and executive reporting packets, ensuring inclusion of all fraud management program updates and topics within the director’s area of oversight.
• oversee and lead the expansion of the 1st line of defense compliance monitoring and testing program to ensure appropriate business line and regulatory coverage.
• responsible for support of enterprise fraud management compliance tool and overall management of information reporting strategy for area of oversight.
• development of accurate, sustainable and timely board, supervisory committee and senior management reporting, as applicable.
• provide strategic leadership and direction to the fraud management division, including leadership and staff. Foster a high‑performing culture by training, developing, and coaching talent, and regularly evaluating performance to ensure engagement, capability, and alignment with organizational objectives.
• maintain a thorough understanding of state and federal laws regulations, and interpretations related to credit union compliance including bank secrecy and anti‑money laundering laws and facta.
• oversee all card‑related investigations, ensuring timely and accurate resolution of fraud cases and disputes in compliance with regulatory requirements and internal policies.
• manage the end‑to‑end dispute process for zelle, debit and credit card transactions, including monitoring performance metrics and ensuring adherence to reg e and reg z guidelines.
• develop and maintain robust reporting processes for card investigations, disputes, and fraud operations, providing actionable insights and trend analysis to senior leadership.
• direct fraud operations to identify, prevent, and mitigate fraudulent activity across all channels, implementing proactive strategies and controls to minimize financial loss.
• supervise employee investigations related to suspected internal fraud or policy violations, ensuring confidentiality, thorough documentation, and collaboration with hr and legal as appropriate.
• establish and enforce operational standards and best practices for investigative procedures, ensuring consistency, accuracy, and compliance across all areas of oversight.
• collaborate with law enforcement, regulatory agencies, and internal stakeholders to support investigations and maintain strong fraud prevention partnerships.
• continuously evaluate and enhance fraud…