Regional Director of Operations

CCL Hospitality Group

Pay Grade:17

Salary:$130,000 - $140,000

Other Forms of Compensation:annual bonus eligible + company car + relocation assistance available

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

• Plans and directs the operation of the assigned accounts in support the Key Performance Indicators
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

• Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience
• Proven ability to manage a team of six or more?manager-level?team members
• Minimum of?two years’ experience in multi-unit food service management
• Experience with multi-unit food service management?with a combined managed volume of $3million or greater
• Strong track record of driving?customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills

Apply to CCL today!

CCL is a member of Compass Group USA

to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits…