Claims Manager

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Under the direction of the Director, Claims & Litigation Strategy, the Claims Manager is primarily responsible for handling Employment Practices Liability (EPL) claims for Stanford Health Care, Stanford Health Care Tri-Valley, and Stanford Children's Health. Claims include allegations of discrimination, retaliation, hostile work environment, and wrongful termination. This position requires coordination with internal stakeholders and external partners and assists the Director in other EPL claims‑related projects as requested.

• Manage pre‑suit and litigated claims: evaluate EPL coverage, ensure timely reporting to carriers, retain outside counsel, attend mediation, evaluate reserves, monitor litigation costs, prepare discovery responses, and oversee decisions regarding discovery, strategy, and ultimate resolution.
• Investigate pre‑suit claims, including witness interviews; evaluate claims for early resolution and negotiate settlements with opposing counsel or claimants when warranted; prepare responses to administrative charges.
• Serve as liaison with other Stanford departments (HR, Employee & Labor Relations) and external partners (defense counsel, insurance brokers, carriers) to coordinate issues impacting claim resolution; maintain timely communication with carriers and ensure compliance with policy requirements.
• Manage electronic claims files and input all work product and case information into the claims database to keep files updated.
• Review and submit EPL‑related invoices in a timely manner.

• Bachelor’s degree required.
• Juris Doctor (JD) preferred.

• Five (5) years of progressively responsible and directly related work experience in EPL claim management required.

• Ability to analyze and develop solutions to complex problems.
• Ability to apply judgment and make informed decisions.
• Ability to communicate effectively in written and verbal formats, including summarizing data and presenting results.
• Ability to establish and maintain effective working relationships.
• Ability to work effectively both as a team player and as a leader.
• Ability to utilize computer systems and software, such as Riskonnect, to manage electronic claim files.
• Knowledge of local, state and federal laws and regulatory requirements related to EPL claims handling.

• BAR – CA Attorney preferred.

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C‑I‑CARE standards for all patients, families and towards each other. C‑I‑CARE is the foundation of Stanford’s patient‑experience and represents a framework for patient‑centered interactions.

• Know Me:
  Anticipate my needs and status to deliver effective care.
• Show Me the Way:
  Guide and prompt my actions to arrive at better outcomes and better health.
• Coordinate for Me:
  Own the complexity of my care through coordination.

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Generally starting at $66.52 - $88.14 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.