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Bilingual Customer Service Rep

Bilingual QA Analyst - Elevate Member Interactions

Job in Sacramento, Sacramento County, California, 95828, USA
Listing for: Golden 1 Credit Union
Full Time position
Listed on 2026-01-12
Job specializations:
  • Language/Bilingual
    Bilingual
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A financial institution in Sacramento is looking for a Bilingual Quality Assurance Specialist to monitor and evaluate member interactions in both English and Spanish. The role involves providing feedback to employees to ensure compliance with policies and enhance member satisfaction. Candidates should possess strong analytical skills and knowledge of customer service in a contact center environment. Experience and a bilingual ability are essential for this position.
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