Senior Imprivata Engineer - Client Engineering

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Under the direction of the Client Engineering Supervisor, the Senior Imprivata Engineer serves as the enterprise Subject Matter Expert (SME) for identity and access management solutions, with a primary focus on Imprivata Single Sign-On (SSO) and Duo Multi-Factor Authentication (MFA). This role is critical to securing clinical workflows and infrastructure across UCDH.

• Lead the implementation, management, and optimization of Imprivata solutions and related authentication technologies.
• Serve as the primary point of contact for all Imprivata-related issues, upgrades, and enhancements. This includes troubleshooting, documentation and incident remediation.
• Oversee Kiosk and Workstation on Wheels (WOW) workflows.
• Support Electronic Prescriptions for Controlled Substances (EPCS) compliance.
• Contribute to Active Directory and Microsoft Intune architecture, migration initiatives, and enterprise projects.
• Support Duo MFA implementation across various platforms and applications.
• Provide advanced-level hardware, software, and network support for UCDH staff and faculty.
• Manage large, complex projects impacting multiple departments, including evaluating and recommending new technologies.
• Implement specialized departmental applications and lead other technical support staff in project execution.

• Full independence and decision‑making authority under limited supervision.
• Acting as a liaison between IT Client Services, clinical departments, IT Security, vendors, clinical engineering, research, and education teams.
• Strong collaboration and communication skills to coordinate with diverse stakeholders across the health system.

1/5/2026 by 11:59pm

• Bachelor's degree in a related area and/or equivalent experience/training.
• 4+ years as a Senior Single Sign-On (SSO) Engineer and Subject Matter Expert (SME) for Imprivata in a large enterprise environment (5,000+ users).
• 3+ years managing Multi-Factor Authentication (MFA) solutions (e.g., Duo, Microsoft MFA) in an enterprise environment with 5,000+ users.
• 5+ years in an IT Systems Engineering role within a large health care organization (5,000+ endpoints).
• Demonstrated experience providing advanced support and expert-level troubleshooting for complex authentication and access management systems.
• Project management experience in a large enterprise environment.
• Expert-level experience with Imprivata Single Sign-On (SSO) in an enterprise environment, serving as the primary point of contact (POC) for all Imprivata-related initiatives across the organization.
• Proven ability to design, implement, and optimize Imprivata workflows for clinical and non-clinical environments, including secure kiosk and Workstation on Wheels (WOW) configurations.
• Strong troubleshooting and problem-solving skills specific to Imprivata SSO and related authentication technologies.
• Experience supporting Multi-Factor Authentication (MFA) systems in a large enterprise environment (e.g. Imprivata, Duo, Microsoft MFA, etc.).
• Hands‑on experience with Active Directory Users and Computers, including user provisioning and group policy management.
• Advanced experience supporting Windows and/or Macintosh clients in enterprise environments of 5,000+ endpoints.
• Working knowledge of hardware, software, and desktop applications for desktops, laptops, thin clients, mobile devices, printers, multifunction devices, scanners, and WOW carts.
• Experience supporting IT systems in organizations with 2,000+ users, preferably in healthcare or similarly complex environments.
• Demonstrated ability to lead large-scale deployments and manage projects in complex enterprise environments.
• Must possess strong project management skills, including developing and executing effective project plans.
• Strong ability to develop, forecast, deliver, and manage clear and realistic budget plans.
• Excellent time management and organizational skills to meet deadlines and prioritize competing tasks.
• Ability to motivate and lead cross-functional teams, including staff from other departments working on…