IT Help Desk Lead

Weintraub Tobin is an innovative provider of sophisticated legal services to dynamic businesses and business owners, individuals, emerging companies, and nonprofits. From locations in Sacramento, San Francisco, Los Angeles, Orange County, and San Diego, more than 80 attorneys assist clients throughout California with business and litigation needs, including corporate law, finance and tax law, labor and employment, real estate, intellectual property, entertainment, and digital media.

We maintain our leadership position by creating a value-added, trust-based relationship with our clients, supporting our local communities, and developing deep subject-matter expertise. We offer a supportive and collegial environment where individual contributions are recognized and celebrated, and hard work is balanced with personal fulfillment and responsibilities.

Weintraub Tobin is seeking a full-time (40 hours per week), experienced Information Technology (IT) Help Desk Lead to join the Firm’s IT team in our Sacramento office. This role reports directly to the Director of IT and serves as the primary lead for the Firm’s Help Desk function, providing day-to-day leadership, oversight, and escalation support for help desk operations.

The Help Desk Lead plays a critical hands‑on role, regularly engaging with attorneys and staff across all offices to resolve complex technical issues, guide users through solutions, and ensure a consistently high level of service. In addition to acting as the escalation point for advanced or time‑sensitive issues, this role supports and mentors help desk staff, promotes best practices, and helps drive continuous improvement in end‑user support.

The ideal candidate is highly customer‑service focused, technically strong, and comfortable balancing leadership responsibilities with direct end‑user support in a fast‑paced, professional environment.

• Provide advanced help desk support and resolve escalated technical issues
• Assist users with the installation, configuration, maintenance, and repair of desktop computers, telephones, peripheral equipment, and software in accordance with established standards and guidelines
• Troubleshoot, analyze, and investigate hardware, software, and system‑related issues.
• Coordinate and manage end‑user access to computers and related systems
• Partner with vendor support contacts to resolve issues involving desktop computing equipment and software
• Collaborate with Help Desk and Network Support teams to diagnose and resolve issues reported by internal and external users
• Support multiple computer platforms within a multi‑tiered client‑server environment
• Ensure seamless integration of desktop systems with file servers, email systems, conferencing tools, application servers, and administrative systems
• Train and orient users on the effective use of hardware and software
• Recommend and/or implement system upgrades to maintain performance and extend system lifespan
• Work with procurement staff to purchase hardware and software, including assessing functional needs and defining technical specifications
• Consult with users to improve system performance and resolve recurring issues
• Maintain accurate records of system inventory, equipment, and replacement parts
• Ensure continued operation of equipment by following manufacturer guidelines, troubleshooting malfunctions, coordinating repairs, and evaluating new technologies
• Stay current on technical and professional knowledge through workshops, publications, and participation in professional communities
• Contribute to overall team objectives and assist with related projects as needed
• Perform additional IT‑related duties as assigned by the Director of IT and/or Firm Management

• 5+ years of leadership experience within a help desk team, ideally in a law firm or professional services environment
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred;
  High School Diploma/GED with equivalent professional experience may be considered
• Strong knowledge base of Windows operating systems and Microsoft Office products
• Experience with Citrix, SharePoint, Active Directory,…