Help Desk Analyst II

Description We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols.

Responsibilities:

- Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications.

- Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed.

- Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners.

- Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols.

- Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday.

- Assist with the setup, configuration, and maintenance of PC desktops and workstations.

- Deliver training and guidance to users on court-specific applications and tools.

- Collaborate with team members to optimize system performance and minimize downtime.

- Conduct regular checks and updates to ensure systems are running efficiently.

- Provide documentation and reports on technical issues and resolutions. Requirements - Minimum of 3 years of experience in a help desk or technical support role.

- Proficiency in supporting PC desktops and workstations.

- Strong knowledge of Windows 10 operating system.

- Familiarity with virtual desktop environments, particularly Citrix-based systems.

- Experience with hardware such as Wyse thin clients, HP printers, and Fujitsu scanners is a plus.

- Ability to learn and adapt to proprietary applications and tools.

- Excellent communication skills for interacting with users and team members.

- Commitment to following safety protocols and working in secure environments. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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