ServiceNow Solutions Architect

Service Now Solutions Architect

Final date to receive applications: 31 March 2026

Department: Service Now

Employment Type: Full Time

Location: Sacramento

Reporting To: Smit Patel

Compensation: $165,000 - $180,000 / year

At Nüvitek
, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer‑centric, value‑driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost‑effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Service Now Solutions Architect, you will play a vital role  will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low‑code solutions and enhance the Service Now platform for our organization.

As part of the process, you will be learning from peers/seniors and will be mentoring juniors in your tenure with Nuvitek.

• Support CSM, ITSM, HRSD, ITOM Service Now applications.
• Maintain the stability and usability of the Service Now platform across production and non‑production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manage Service Now instance security: user/group access, administration, access control lists.
• Initiate health scans and track the remediation of findings.
• Develop automation scripts for efficient deployment and operations of Service Now using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate Service Now best practices and accelerators.
• Lead technical aspects of the Service Now implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the Service Now platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position Service Now as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitate workshops or meetings to gather requirements, present, and validate solutions and test the interpretation of the client’s needs.
• Demonstrate experience working with workflows in two or more key areas of the Service Now platform (e.g., ITSM, CSM, HR, ITOM, Sec Ops).
• Understand and have experience driving process optimisation, efficiencies and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the Service Now platform.
• Contribute to the development of opportunities and provide input to grow our business.

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 12 years of prior relevant experience or Masters with 10–13 years of prior relevant experience in a technical domain.
• Minimum of 3+ years’ experience in system administration, particularly in a service desk environment.
• Implementation and integration experience with Service Now CSM, ITSM and HRSD modules.
• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
• Experience with Service Now and applying ITIL standards.
• Hold a Service Now System…