Technical Support Technician

About Us

Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable. Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

The Technical Support Technician is a hands‑on technical role responsible for supporting and maintaining the organization’s IT infrastructure, with a strong focus on Windows‑based environments, Active Directory, and networking fundamentals. This position provides technical support for end‑users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

• Provide L1/L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting.
• Manage and support Active Directory (AD), including user accounts, group policies, and access permissions.
• Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services.
• Troubleshoot network‑related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems.
• Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment.
• Monitor and maintain user access controls, ensuring compliance with IT security policies.

• Perform device imaging, software installations, and system updates in coordination with IT leadership.
• Maintain Windows‑based desktop and laptop environments, ensuring system performance and stability.
• Utilize ITSM tools (e.g., Service Now, Manage Engine) for ticket tracking and support request management.
• Assist with patch management, ensuring operating system and software security updates are applied timely.
• Work with IT leadership to troubleshoot Windows domain‑related issues, such as login failures and security policies.
• Document network configurations, user access procedures, and IT troubleshooting guides to improve response times.

• Assist in creating and maintaining technical documentation, SOPs, and troubleshooting guides.
• Identify and elevate recurring issues to IT Support Lead for further analysis and resolution.
• Provide feedback on IT processes, suggesting improvements for system performance and end‑user experience.
• Participate in IT projects related to Windows environment optimization, AD restructuring, and automation initiatives.

We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.

• Health Benefits
• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid time off
• Access to multiple types of training
• Opportunities for Self‑development and Career Progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program

At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast‑paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you!

Rex Moore pays hourly/salary rates commensurate with each employee’s knowledge, experience and skill level.

Work is performed in an office environment. This position may be required to travel to other office locations.

Reports to – Information Technology Director

Department – Information Technology Department

EOE

• Strong understanding of Windows 10 & Windows 11 workstation environments
• Hands‑on experience with Active Directory (AD) user and group management
• Knowledge of Windows Server 2019+ administration,…