IT Portfolio Operations Project Manager

Overview

Under the direction of the Manager, IT Portfolio Management, the IT Portfolio Operations Project Manager serves as a recognized divisional expert in IT portfolio governance, responsible for developing and implementing enterprise portfolio management standards that ensure compliance, accuracy, and transparency of the UC Davis Health IT project portfolio. The incumbent leads the advancement of divisional portfolio governance practices, applying expert knowledge to design evaluation criteria, refine policies, and recommend enterprise process improvements.

As a divisional authority, the position resolves complex, cross-functional challenges where analysis requires judgement in unstructured and variable conditions.

This role applies advanced project and program management concepts to resolve highly complex issues where analysis requires evaluating diverse factors and variable conditions. The Portfolio Operations Project Manager functions with a high degree of autonomy and manages projects and programs of broad and diverse scope, supporting divisional decision-making through reporting and analysis and alignment with the IT department s strategic priorities.

Apply By Date:
November 5, 2025 at 11:59pm. Selection activities may start at any time.

• Project Management Professional (PMP) Certification
• Bachelor’s degree in Business Administration, Information Systems, or related field; or equivalent combination of education and experience
• 5+ years of progressively responsible experience in IT project, program, or portfolio management
• Experience designing and implementing portfolio governance frameworks, policies, and processes
• Advanced knowledge of IT project and portfolio management methodologies and governance frameworks
• Ability to function with a high degree of autonomy, exercising judgment in complex, unstructured problem-solving situations
• Strong analytical skills with expertise in developing dashboards, KPIs, and compliance reports to support executive decision-making
• Excellent communication and leadership skills with the ability to mentor, train, and influence adoption across the IT Division
• Demonstrated ability to manage programs of broad scope and complexity, with cross-functional and institutional impact
• Proven ability to conduct in-depth data analysis and translate findings into actionable recommendations for leadership

• ITIL v4 Certification
• 7+ years of program or governance leadership in healthcare, higher education, or similarly complex enterprise environments
• Experience with Service Now Strategic Portfolio Management (SPM) or equivalent enterprise portfolio tools
• Experience working in a large health care system and familiar with clinical and operational applications
• Knowledge of Service Now SPM reporting and workflow configuration
• Familiarity with ITIL, Agile, and change management practices
• Demonstrated success in leading cross-functional teams and coordinating with external vendors or peer institutions
• Familiarity with financial, HR, and clinical systems as they relate to IT portfolio management

• 30% - Portfolio Governance & Lifecycle Management
• 20% - Reporting & Analytics
• 15% - Auditing & Compliance Monitoring
• 15% - Training Development & Delivery
• 10% - Service Now Process Enablement
• 10% - Stakeholder Engagement & Communication

The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy, resources are allocated effectively, and decision-makers have access to accurate and timely portfolio information.

PPG is responsible for overseeing and maintaining the IT project portfolio across UC Davis Health. Core functions include:

• Overseeing the intake and planning of IT initiatives
• Monitoring portfolio health and visibility through reporting and analysis
• Partnering with the OCIO Leadership Cabinet and IT Division Portfolio Leaders to ensure alignment with business goals
• Supporting the OCIO with data-driven recommendations to inform prioritization and resource allocation

The mission of PPG is to provide the Office of the CIO with clear, timely, and comprehensive visibility into the IT portfolio, enabling effective oversight of project status and portfolio health to support informed decision-making and strategic alignment.

The IT Portfolio Operations Project Manager is responsible for implementing and coordinating portfolio governance processes, including intake and demand management processes, lifecycle standards, and portfolio reporting practices. This includes applying established evaluation criteria, policies, and procedures to promote consistency across the IT Division and support informed decision making by divisional leadership.

The incumbent applies advanced project management frameworks to resolve complex portfolio issues,…