Information Technology Specialist Ii

Step into the future of IT with the Department of Developmental Services. We are implementing next‑generation solutions and seeking innovative, driven teammates to make it happen. Join a forward‑thinking IT organization where your skills and ideas help shape the future of technology and your career.

• Lead Service Now administrator utilizing expert knowledge of data processing concepts, practices, methods, and principles.
• Administer and provide leadership and technical expertise for Service Now.
• Develop, configure, and enhance the Service Now platform.
• Provide excellent communication and manage project schedules.

Under Government Code 14200, this position is a hybrid, in‑office/telework position. The incumbent must live and work in California. Open‑spaced partitioned offices, prolonged periods on a personal computer up to 90% of the time, occasional required moving of objects up to 25 pounds, may require 24x7 on‑call support and weekend support, and occasional travel up to 10% for overnight or day trips for covered California locations.

• Job Code: JC-491931
• Position #:
  
  -908
• Title:
  
  Service Now Administrator
• Classification: INFORMATION TECHNOLOGY SPECIALIST II
• Salary: $8,625.00 – $11,557.00 A
• Number of Positions: 1
• Work Location:
  
  Sacramento County
• Telework:
  Hybrid
• Job Type: Permanent, Full Time

• Knowledge of Office 365, Microsoft Apps for Enterprise, Azure, Service Now or other ticketing systems, Microsoft Exchange 2013+, Microsoft Server 2016+, Active Directory, Group Policy, Routing (Layer
  3), Power Shell, Anti‑Virus software, Enterprise Backup Solutions, Patch Management, Mobile Device Management, Change Management, Incident Management, Service Request Management, Asset Management, VMWare.
• Ability to be a team leader, communicate effectively, manage project schedules, work independently, stay current with software developments, develop technical documentation, adapt and manage multiple tasks and priorities, develop effective solutions, and communicate with users, team members, and management.

Complete and submit application packages electronically via Cal Career or by mail to the Human Resources Contact. Final filing date: 1/23/2026. Applicants must include:

• State Examination/Employment Application STD Form 678 (or electronic equivalent) with detailed employment history.
• Documentation to verify minimum qualifications (transcripts, degrees, certificates, etc.).
• Optional resume.

Applications will be screened and only the most qualified applicants will progress.

As a state employee, you and your family will have access to excellent medical, dental, and vision insurance benefits and retirement benefits.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religion, sex, and sexual orientation.

Human Resources Contact: Kristin Romo

(916) 322‑7660 |

EEO Contact:
Equal Employment Opportunity Office

(916) 654‑1888 |