Information Technology Specialist Ii

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Job Code #: JC-505148

Position #(s): -006

Working Title: Senior Service Now Engineer

Classification: INFORMATION TECHNOLOGY SPECIALIST II

Salary: $8,625.00 - $11,557.00 A

New to State candidates will be hired into the minimum salary of the classification or the minimum of the alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Headquarters

This position is located at our Headquarters office in Downtown Sacramento, CA.

The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).

Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

Our Vision: All of California is thriving in a healthy environment.

Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

Join DTSC to improve the lives of all Californians!

Department Website:

Come join our team of extremely talented, good‑hearted, and fun‑spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

As an Information Technology Specialist II you will have the opportunity to:

• Lead and provide technical expertise in the development and maintenance of the Service Now platform and several modules
• Leverage IT Service Management best practices and operate the Service Now platform as a shared service on behalf of varied organizations across the entire organization
• Collaborate with the agency and participate in regular Stakeholder meetings to discuss upcoming changes and issues to Service Now to ensure adherence to DTSC governance standards
• Provide expertise on all technical questions related to the development of Service Now
• Lead and support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the Service Now platform as well as configuring custom integrations with other IT application services within the organization using RESTful APIs
• Lead requirements gathering sessions with customers to accurately design and implement workflows, edit workflows, and ensure adherence to appropriate approvals and fulfillment

• Extensive experience configuring, developing and architecting the Service Now platform, including platform administration, managing modules, applying patches/updates, and…