Service Desk Specialist
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-01-23
Listing for:
Infojini Inc
Full Time
position Listed on 2026-01-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Job Description:
NEED COMPTIA A+ OR ITIL CERT
This role will require:
- Knowledge of Active Directory or other identity management system
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, Net Motion, and network resource connectivity.
- Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
- Update both hardware and software assignments in Manifest.
- Assist users in operating systems, application programs, utilities, and hardware operations.
- Image, install and move IT-related equipment.
Mid-Senior level
Employment typeContract
Job functionInformation Technology
IndustriesGovernment Administration
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