Information Technology Specialist

Work Location

Sacramento County

RE-ADVERTISEMENT:
If you previously applied to this position, it is not necessary to submit a new application.

Under direction of the Information Technology Manager I, the incumbent provides high-level support for DDS’ Service Now application platform utilizing their expert knowledge of data processing concepts, practices, methods and principles. This involves working directly with technical groups, process owners and management on the analysis, design, testing, implementation and ongoing maintenance of the Service Now system and other web-based solutions in support of DDS’ processes, functions and procedures as needed.

Participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with industry best practices, security requirements and department goals.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

You will find additional information about the job in the Duty Statement.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. Incumbent must live and work in California. All commute expenses to the reporting location will be the responsibility of the selected candidate.

Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Open-spaced partitioned offices; prolonged periods on a computer up to 90% of the time; may require 24x7 on-call support responsibility as well as weekend support; occasional travel up to 10% for overnight or day trips for covered California locations.

• Job Code #: JC-497323
• Position #:
  
  -917
• Working Title:
  
  Application Platform Administrator
• Classification: INFORMATION TECHNOLOGY SPECIALIST I
• $6,513.00 - $8,729.00 A
• $7,163.00 - $9,599.00 B
• $7,864.00 - $10,537.00 C
• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions: 1
• Telework:
  Hybrid
• Job Type: Permanent, Full Time

The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

The Department is located in a modern, sustainable and innovative office building at 1215 “O” Street, Sacramento, California. Some amenities of the building include:

• First floor retail space (separate access from 12th Street)
• Café with multiple vendors
• Outdoor seating for meal breaks
• Employee fitness center which includes a yoga studio, cardio equipment and weights
• Plaza area with kitchenette on each floor
• Lactation rooms

Department Website:

The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered.

• Please describe your experience and knowledge with Service Now and/or any other enterprise service management platform. Provide a specific example of how you have used Service Now or any other service management platform.
• Describe your experience analyzing business requirements and designing solutions…