Enterprise System Operations and Support Manager

Job Description and Duties

Under the general direction of the Bureau Chief (ITM II) Technology Infrastructure Bureau, the Information Technology Manager I (ITM I) has management responsibility for planning, organizing, staffing, directing, and controlling the work of the Enterprise System Operations and Support Section (ESOSS). This position requires a technical and management background and experience. Responsible through second level managers for the daily operations of the Production Operations (PO) and Enterprise System Support (ESS) Units.

Both units support the SCO’s mainframe computer systems/applications, software and hardware. In addition ESS supports the n-tier systems/applications, software and hardware. Acts as a liaison with the State Data Center to ensure the State and Controller’s Office interests are considered and informed of the statewide information technology direction. Identify and share State Data Center trends and best practices. The ITM I has a leadership role in modeling and ensuring ISD core values are a foundation of Information Systems Division (ISD) behavior.

Duties include, but are not limited to, the following:

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Provide direction and oversight through subordinate managers to the activities of Production Operations (PO) which maintains the division’s information technology production systems and resources to accomplish the established plans and provides adequate controls over the timelines, accuracy and quality of the production support provided. Ensures the work schedules for the daily coverage are maintained by the unit. Reviews with the unit manager the reports, production testing schedule, weekly resources schedule, problem report logs and exception handling and resolution of production processing.
  
  Meets with senior management and reviews any discrepancies which should be escalated to the executive office.
• Provide direction and oversight through subordinate manager and staff who develop, maintain and support the SCO mainframe and distributed systems hardware and software needs. Oversee the SCO State Data Center Budget (including 5 – year forecast), spending plans, personnel, and training for the section. Monitor the State Data Center service request process to ensure the State Data Center compliance with due dates, completion criteria and correct charging of services.
  
  Participate as a member of the Disaster Recovery team to ensure SCO’s critical systems are part of the emergency restoration process.
• Lead and direct the activities of ESOSS and provide oversight to second level managers. Provide expectation on assignments, tasks, and desired outcomes. Develop staff and management skill-sets through coaching, mentoring, and training, ensure effective staff development, and provide constructive feedback. Define and establish responsibilities, delegate authority, and create staff accountability.
• Participate and facilitate section, division and other team meetings and activities. Research, prepare, and deliver presentations to various levels of management and staff. Attend training, conferences, and seminars. Research, investigate, and keep current on trends in security and information technology. Prepare documentation and correspondence to communicate effectively with customers, vendors, agencies and other state entities.
• Prepare budget estimates, concept papers, Project Development Lifecycle (PDL) deliverables and other documents for activities resulting from legislation, or business program needs. Participate in the Division budgeting process to ensure resources are adequately managed. Review legislative analysis for IT impacts.

You will find additional information about the job in the Duty Statement
.

Final Filing Date: 2/4/2026

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