Senior Clinical Systems Analyst - Epic Billing Systems

At Stanford Health Care, you’ll have the opportunity to work at a leading academic medical center that champions patient safety, innovation, and research excellence. Join a multidisciplinary team where your expertise ensures rigorous protocol implementation and high-quality patient care.

As a Sr. Clinical Systems Analyst, you’ll be supported by an organization that truly invests in your growth. You’ll have access to internal mobility opportunities, annual education funds, and professional development programs that help you continue to advance in your career.

We offer a strong benefits package, including paid time off, parental leave, 403(b) matching, tuition reimbursement, health and dental coverage, paid holidays, disability benefits, and even pet insurance.

• Supports core functions of Stanford Health Care’s Billing applications to enable cost‑effective and efficient revenue cycle functions.
• Implement, administer, and support the Epic Resolute billing module along with other assigned systems under the minimal guidance of senior members of the team.
• Independently address issues and design decisions of moderate to high complexity with little or no supervision.
• Deliver clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

• Previous Epic Resolute Certification (or willingness to obtain).
• Prior experience in supporting Epic modules, ancillary systems, and health system operations.

The Clinical Senior Systems Analyst I supports core functions of the health system’s applications to enable cost‑effective, high‑quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. The position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

Stanford Health Care

• Provide tier‑2 support of application incidents reported through the help desk; including 24/7 on‑call coverage as required.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Implement changes using documented procedures that are compliant with department’s policies and procedures.
• Work with and mentor junior staff members to document workflows.
• Act as a technology subject‑matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes.
• Perform a major role in complex software upgrade initiatives.
• Lead small to medium‑complexity new software installations and enhancement requests.
• Maintain up‑to‑date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.
• Continually identify opportunities for functional and stability improvement in applications.
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions.
• Anticipate and resolve system problems.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Participate in and frequently facilitate/organize team and cross‑team meetings and maintain appropriate meeting records.

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Management…