IT Service Desk Phone Technician

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program:

The Student Assistant will assist users with problems relating to the least complex user problems. You will follow specific procedures and utilize the Fresh Service Database. In this role you will provide limited technical education. All duties are performed within the framework of the Department’s mission and values, and in accordance with the Department’s Policies and General Procedures.

About the Technology Services Division (TSD):
The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB’s mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB. Learn more about other FTB technical roles at this FTB microsite.

Need help understanding the hiring process or have questions about FTB? We’d love to talk to you! Before applying, read through these step by step instructions to apply, or contact us at  Please include the job control (JC) number and the position title in the subject line.

• Job Code #: JC-504164
• Position #:
  
  -XXX
• Working Title:
  
  IT Service Desk Phone Technician
• Classification: STUDENT ASSISTANT
• Salary: $3,167.00 - $3,480.00 A / $3,389.00 - $3,724.00 B / $3,623.00 - $3,988.00 C / $3,878.00 - $4,268.00
  
  D. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions:
  Multiple
• Work Location:
  
  Sacramento County
• Telework:
  Hybrid
• Job Type: Student Assistant

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience troubleshooting, installing and configuring PC software and/or hardware.
• Experience troubleshooting Windows 10, 11, Apple iOS and Microsoft Office Suite.
• Experience providing customer service in an Information Technology (IT) environment.
• Experience communicating technical information to non-technical customers.
• Excellent interpersonal and time management skills.
• Able to work 20+ hours a week.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:
Classification & Hiring Unit

Hiring Unit Contact:
Nikolaos Dimos / IT Workforce

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 1/22/2026