IT - GRC - Business Continuity Program Manager

title: business continuity program manager

status: exempt

report to: mgr-it-gov risk and compliance

department: it - grc

job code: 11973

pay range: $ - $ annually

the business continuity program manager is responsible for developing, implementing, and maintaining the credit union’s business continuity and disaster recovery (bc/dr) program. This role ensures organizational resilience by preparing for, responding to, and recovering from disruptive events, safeguarding member services, and meeting regulatory requirements. This role serves as the subject matter expert for the overall management of business continuity across all internal departments and third‑party relationships.

• design and maintain the business continuity management (bcm) framework aligned with industry standards (e.g., iso 22301, ffiec guidelines, ncua regulations).
• establish policies, standards, procedures, and governance for continuity planning across all business units and third‑party relationships.

• conduct business impact analysis (bia) and risk assessments to identify critical processes and dependencies.
• collaborate with internal and external stakeholders to prioritize recovery strategies and define recovery time objectives (rto) and recovery point objectives (rpo).
• develop action plans to mitigate risks identified through impact analysis, assessments, industry intelligence and best practices.

• develop and update business continuity and disaster recovery plans through collaboration with all departments and third parties inclusive of various disruption scenarios.
• ensure integration with it disaster recovery plans and cybersecurity incident response strategies.
• maintain enterprise inventories of critical processes, applications, facilities and third‑party relationships.

• coordinate regular bc/dr exercises, tabletop drills, and failover tests with internal departments and external partners.
• lead post‑exercise reviews, document successes, lessons learned and corrective actions for improving the program.
• provide training and awareness programs for staff to ensure readiness and compliance.

• ensure compliance with ncua, ffiec, and other applicable regulations.
• prepare reports and documentation for audits, regulators, and senior leadership.
• support internal and external audits, regulatory exams and risk assessments related to business continuity.

• effective oral and written communication skills required to interpret, resolve, and document business or technical.
• must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
• must be able to prioritize work in a manner that maintains deliverable targets.

• internal: all levels of staff and management.
• external: vendors, regulators, auditors.

• education: bachelor’s degree in business, risk management, information technology, or related field.
• experience: 7+ years in business continuity, disaster recovery, or risk management roles. Experience in financial services or credit union industry preferred.
• knowledge / skills: strong knowledge of bcm frameworks and regulatory requirements.
• excellent communication, facilitation, and stakeholder engagement skills.
• strong problem‑solving and analytical skills.
• ability to work effectively in a collaborative, agile, and fast‑paced environment.
• ability to lead and influence teams without direct authority or reporting relationships.
• a proactive and self‑motivated approach to work with a strong desire to improve processes and outcomes.

• prolonged sitting throughout the workday to accomplish tasks.
• availability for emergencies and on‑call duty 24 hours a day, 7 days a week, as needed.
• occasional travel may be required.
• hearing within normal range.
• must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and…