Manager, IT​/Tech

Position Overview

The Manager – Strategic Customer Integration (Apple Group – Region Americas) serves as the regional representative for all IT‑related initiatives within the Apple Group account, spanning both Contract Logistics and Transportation. This role ensures that the Region Americas receives best‑in‑class IT solutions tailored to local operational needs while maintaining alignment with the global IT account strategy led by senior managers. Acting as the go‑to contact for the region, the Manager proactively manages project execution, stakeholder engagement, and early escalation communication to ensure seamless delivery and strategic coherence.

• Represent Strategic Customer Integration across the Americas region for all IT‑related topics in relation to the Apple Group Account, ensuring regional needs are addressed within the global strategy framework.
• Act as the Single Point of Contact for regional stakeholders in Contract Logistics and Transportation, coordinating IT initiatives and ensuring operational alignment.
• Manage and coordinate regional IT projects, including integration, infrastructure, data management, and security, in collaboration with global and local teams.
• Ensure regional IT solutions are scalable, compliant, and tailored to local business requirements while adhering to Apple Group standards.
• Collaborate closely with global Senior Managers to align regional initiatives with the overall IT account strategy and governance.
• Proactively communicate risks, challenges, and potential escalations from the Americas region, ensuring early visibility and structured handover to global escalation leads.
• Facilitate cross‑functional coordination across business units, IT teams, and external partners to reduce friction and accelerate delivery.
• Contribute to continuous improvement by identifying regional service gaps and supporting the implementation of corrective actions.
• Participate in business reviews, stakeholder meetings, and project steering forums to represent regional IT interests.

• Coordinate regional IT initiatives across Contract Logistics and Transportation, ensuring timely execution and strategic alignment.
• Act as the regional liaison for integration activities (API, EDI, etc.), working with internal IT teams and external vendors.
• Support compliance efforts by ensuring regional adherence to security frameworks, data protection standards, and audit readiness.
• Maintain strong relationships with regional stakeholders, serving as a reliable and responsive IT partner.
• Monitor regional service performance and contribute to reporting cycles and improvement plans.
• Interface with Business Project Managers, Solution Architects, and Operations teams to ensure regional project success.

• Solid understanding of IT architecture relevant to Contract Logistics and Transportation, including WMS, TMS, ERP, and integration platforms (API, EDI).
• Experience with AWS services and middleware solutions in logistics environments.
• Strong analytical skills in data quality management and logistics business analytics.
• Minimum 3+ years in IT project coordination or management, preferably within regional or multi‑site logistics operations.
• Proven ability to work across time zones and matrixed organizations.
• Effective stakeholder management and communication skills, with a proactive approach to issue identification and escalation.
• Familiarity with IT Service Management practices and project planning methodologies.
• Detail‑oriented, resilient, and capable of managing competing priorities in a dynamic environment.
• Willingness to travel within the Americas region as required.

This role operates within a regional IT account management structure, reporting into the global team. The Manager collaborates with global Senior Managers, regional business units, and specialized IT functions to ensure regional initiatives are executed effectively and in alignment with global standards. The position plays a critical role in bridging local operational needs with global strategic direction, contributing to the overall success of the Apple Group Account within DSV.