Senior Technical Support Analyst

Monday-Friday 8:00 am to 5:00 pm Pacific time, 11:00 am to 8:00 pm Eastern, 10:00 am to 7:00 pm Central time

The Senior Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate strong problem-solving skills, technical ability, a service mentality, and ability to troubleshoot.

The Support Services team is a dynamic customer-facing organization staffed predominantly with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center.

Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role.

Some of the things you will be doing:

• Provide excellent technical service to our TCI customers
• Troubleshoot any technical issues
• Assure timely, professional and accurate responses to end user inquiries
• Perform software installations as necessary
• Mentor junior Technical Support Analysts
• Serve as subject matter expert on technical matters for team

What technical skills, experience, and qualifications do you need?

• 5-7 years of previous product customer support or implementation, ideally in property tax software support or software application support
• Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
• Ability to problem-solve
• Ability to use initiative in identifying, addressing, and resolving day-to-day issues and challenges
• Strong, positive, contagious attitude and work ethic
• Desire to learn

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit  .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.

CSC is…