Field Support Associate

Field Support Associate (Remote/Hybrid) - Sacramento Field Position
As the leading innovator in Vehicle-to-Government (V2

Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary
The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives.

Key Responsibilities

Live scanning (fingerprinting)

Vin verifications

DMVdesk Logbook cleanup

Drafting floor plans, taking location photos, and BPA document collection

Software installation

Assist with DMV document preparation

Computer, printer, and monitor setups

Assists with DMVdesk technical support tickets

After-hour support schedule (approximately 2x per year)

Visiting clients up to 150 miles away from Sacramento

The Field Support Associate works very closely with Account Executives within a region to ensure that all clients are seen on a regular basis and that all issues and concerns are addressed in a timely manner. This position is field-based and requires a clean driving record.

As part of ongoing education for the position, the Field Support Associate will:

Attend RMP online classes

Learn the rules and regulations on various DMV transactions

Ride-along with the Registration Support team to assist with the processing of DMV paperwork

Learn how to complete DMV paperwork

Learn the Business Partner Automation regulations Learn how to use DMVdesk

Minimum Qualifications and Experience

High school diploma or equivalent required;
Associate degree in Business Administration or related field preferred.

1-2 years of experience in a support, customer service, or field technician role.

Experience with basic troubleshooting of IT or electronic equipment is a plus.

Able to multi-task and disciplined in time management

Clean driving record

Ability to drive long distances as required

Compensation
- The hourly rate range for this position is: $20 - $22 per hour
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including
- Healthcare Coverage for you and your family covering Medical, Dental & Vision

Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

Generous PTO

Pet Insurance

Retirement Planning

Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness Insurance

Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law.

Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.