Senior Technical Support Analyst

Senior Technical Support Analyst – CSC

Join to apply for the Senior Technical Support Analyst role at CSC
. (Posted 5 days ago – be among the first 25 applicants.)

Remote – Americas

• Location: Remote – United States (Americas)
• Work Hours: Monday‑Friday 8:00 am‑5:00 pm Pacific, 11:00 am‑8:00 pm Eastern, 10:00 am‑7:00 pm Central
• Reports to: Senior Manager of Technical Product Support

• Provide excellent technical service to our TCI customers.
• Troubleshoot any technical issues.
• Assure timely, professional and accurate responses to end‑user inquiries.
• Perform software installations as necessary.
• Mentor junior Technical Support Analysts.
• Serve as subject matter expert on technical matters for the team.

• Bachelor’s degree.
• 5‑7 years of previous product customer support or implementation experience, ideally in property tax software support or software application support.
• Knowledge of MS Windows, MS Office, and experience with MS SQL/network setup preferred.
• Strong problem‑solving skills and initiative in identifying, addressing, and resolving day‑to‑day issues and challenges.
• Positive, contagious attitude and strong work ethic.
• Effective communication skills.
• Desire to learn.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

We encourage candidates to apply directly to our website and not through third‑party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.