Solutions Architect

Join to apply for the Staff Solutions Architect role at Kong Inc.

This range is provided by Kong Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Location:

West Coast Based

Travel:
Remote with 10-25% travel expectations

For this role, we are looking for a US Citizen who can support Government/Public Sector Customers.

We are looking for a Staff Solutions Architect to join the growing Professional Services team  a Staff Solutions Architect, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the architecture, implementation, deployment, and rollout phases of Kong technology and setting them up for long‑term success.

The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer‑facing engagements, you will also work closely with Kong’s different cross‑functional teams (Product, Engineering, Customer Success, CRE, and others).

Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age.

• 8+ years of relevant experience within professional services/support or other custom‑facing hands‑on technical role
• Hands‑on implementation experience with API gateway and/or API integrations in customer environments
• Infrastructure build experience with virtual machines or Containers using Kubernetes
• Knowledge of Dev Ops, Security fundamentals, & Networking fundamentals
• Proficient in Linux environments including Cloud and Development tooling
• Kubernetes proficiency/experience
• Experience with major cloud providers such as GCP, AWS, and Azure
• Experience with application development is preferred
• Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
• Software development experience in one or more programming languages such as Java, Python, or Lua
• A strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
• Excellent communication skills and an ability to concisely explain complex technical issues and solutions
• Passion and determination for technology
• Team‑oriented nature with an enjoyment for collaboration
• Self‑awareness and strong communication skills are a must
• Exceptional organizational and change management skills with an ability to manage competing client demands
• Proven team player, and team builder who loves to work in a fast‑growing and roll‑up‑their‑sleeves in a dynamic environment and can keep pace with constant change.
• Ability to travel to customer and Kong locations as needed (post‑COVID)

• Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building end‑to‑end solution architecture, solutions, addressing technical challenges, and providing hands‑on technical implementation and configuration assistance across the Kong technology suite of products.
• Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
• Lead customer discussions, driving…