IT Service Desk-Mobile

Role Description

Provide quality on-site support to partners (clients). When not on mobile assignments, take service desk tickets and resolve. Assist with developing policies and procedures governing how to troubleshoot IT issues at partner sites, including identification, documentation, distribution, and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals.

Significant ingenuity and flexibility is expected.

• 5-7 years’ experience and bachelor’s degree in related area, preferred.
• Current CompTIA A+, or Network+, or Security+ certification, or the ability to obtain certification within 6 months of hire date.
• Knowledge of office equipment (copiers, fax, printers, etc.).
• Excellent organizational, written, and verbal communication skills necessary.
• Proficient with network troubleshooting and topologies.
• Professional, pleasant, and patient in demeanor, exceptional customer service.
• Valid Driver’s License.
• Must have demonstrated maturity in judgment and ability to provide guidance to others.
• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong diligence.
  
  Ability to be exceptionally self-reliant and self-directed;
  Possess the ability to work with minimal supervision.
• Regular attendance and timeliness.
• Ability to effectively handle pressure consistent with the job duties and industry.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Ability to work after hours and weekends, as needed.
• Intermediate networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
• Ability to make decisions with sound judgment, based on expertise and experience.
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

Work in a temperature-controlled office environment when not out for partner dispatches.

Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue.

Note:

some visits include Fabrication/Industrial/Farm partner sites for mobile dispatch. These are not always climate controlled and may have moderate to high noise levels; industrial equipment (proper use of personal protective equipment for the applicable necessary such as hearing protection…