EHR Support Analyst- TEMPORARY Job Sacramento area,California USA,IT/Tech

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POSITION TITLE:

Electronic Health Record (EHR) Support Analyst (TEMPORARY)
DEPARTMENT: EHR
REPORTS TO

TITLE:

Associate Director of EHR
DLSE/FLSA STATUS: () ____Exempt/Salaried position ___X_Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports): YES NO

LOCATION:

Napa, West Fairfield or W. Sacramento, CA.

SCHEDULE:

Temporary–duration of up to 6 months;
Monday
- Friday; 40 hrs./wk. PAY RANGE: $34.28 to $43.07 hourly

JOB SUMMARY/OVERVIEW

The Electronic Health Record (EHR) Support Analyst (ESA) position will be dedicated to the support, training, and optimization of the Epic EHR. The ESA will act as an application expert, supporting staff with technical assistance and software application training, and working with internal team members and external OCHIN analysts on software build and maintenance. The role is responsible for maintaining a comprehensive understanding of system changes and implementing such changes, when necessary, into applicable workflows.

The ESA needs to be able to gather information, learn technical details, and communicate effectively with others. These skills will be used to support diverse business units and regions for our organization.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience. Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

*** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education:

Associate’s degree in health information technology/health information management, or equivalent experience working with the Epic EHR. Epic experience required.

Experience/Lived

Experience:

Two or more years of experience in a healthcare setting, or working for an EHR vendor/contracting organization.

Special Skills/Training:
Certified Electronic Health Records (EHR) Support Analyst. Previous training experience preferred. Must be an advanced Microsoft Office user.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Participate as a key member of the EHR and health information technology team.

Maintain a comprehensive understanding of system workflows, configuration, and build.

Attend all applicable meetings and work groups, both internal and external. Work collaboratively with Project Manager on meeting deliverables and follow-up accordingly.

Work collaboratively with IT to coordinate set-up and testing of hardware, printing, and workstation configuration.

Plan and execute build testing in accordance with the project plan. Elevate issues promptly and ensure resolution has been achieved between the service area and vendor. Track and communicate resolution to the Project Manager and applicable stakeholders.

Participate in the EHR build specific to the organization. Activities include, but are not limited to, creating new user and provider records, creating preference lists, amending fee schedules, building letter and efficiency templates, configuring workstation and printers, etc.

Maintain detailed catalogs of trackable EHR components that include but are not limited to, tracking user IDs, preference lists, efficiency tools, workflows, reports, trainings, etc.

Work all assigned vendor task lists such as pools and work queues (See below). Adept at finding trends impacting the provider, department, or…


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