Electronic​/Electrical Technical Support

Technical Support Specialist page is loaded## Technical Support Specialist remote type:
Hybrid locations:
Sacramento, California time type:
Full time posted on:
Posted Todayjob requisition :
R44434

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Technical Support Specialist!

If you are excited and passionate about helping #Lets Solve Water , consider joining our team today!  
** Xylem, Inc.
** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, !
** THE ROLE**:
The
** Technical Support Specialist
** will be responsible for providing technical support for Xylem’s Flygt digital controls and monitoring portfolio for remote team members and customers. In this role, the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
*
* CORE RESPONSIBILITIES:

** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
* Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners
* Understand and log technical issues that require support from Sweden using the PAS system
* Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving/reporting issues
* Preparation, drafting and issuing of technical documentation to support the business for demands unique to the North American market
* Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products.
* Configure controllers and communication devices for cloud connectivity
* Complete order processing for cloud connectivity orders in the ERP system
* Additional duties and responsibilities may be required based on organization needs
** QUALIFICATIONS****:
*** 0-3 years Technical Support experience
* Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams
* Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing, and logistics.
* Preferred minimum of 4-5 years customer service experience in a technical product line, B2B Preferred.
* Demonstrated customer advocacy skills
* Ability to self-motivate and work independently
* Comfortable in a fast-paced environment welcoming change and growth
* Proficiency in Microsoft Office. Experience working with CRM system (, Microsoft Dynamics) a plus a strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
* Bilingual (English/French or English/Spanish) preferred
* Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.)
** DAY IN THE LIFE****:
** In this role, the working environment is in an office space and the physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. In addition, this role primarily will have operational hours between…